Pokerroom not responding - How to get my money back?

[OngameClassic]

Is it christmas yet?

As a representative of PokerRoom.com has already replied, we see no need to intervene at this stage.

We will just use the opportunity to announce that as of next week players will be able to file complaints such as this one directly to Ongame Network.

An official announcement will be made later this week.

Sincerely,

Ombudsman
Ongame Network
ombudsman@ongamenetwork.com