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Old 09-23-2007, 11:12 AM
BlackAMEX BlackAMEX is offline
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Join Date: Jan 2006
Posts: 487
Default Re: Neteller alleges I owe them $3k+ WTF?!

For those of you that have any interest in this issue, here was my response:

To whom this may concern,

I respectfully believe you are mistaken in this error, as there is no possible way a negative balance on my account could have occurred as I have never used a credit card etc to fund my account. My records will show this. In fact I dont even know how negative balances come about!

The only reason I can think for this negative balance on my account is because this Neteller account was hacked about 4 months ago (or close to this, I dont have the exact date on me but I can get it if required) and used as part of a laundering ring, according to your Neteller investigations themselves. After Neteller stated they had solved the problem I allowed them to close the account. I havent made another one in my name as yet.

Please see the below email from Sike of Neteller Investigations as evidence of this fact:

- Note the fact that Neteller confirmed I had NO INVOLVEMENT in this activity, and

- Note the 2nd last paragraph that states that chargeback's are being excepted to the account and so I was advised to close the account. I advised Neteller to do so. If it was not closed, it is a fault on your part, not mine. You can check transaction records for this account as proof (even though it shouldnt be open!).



RE: Possible hacking-related issue [192051:109171]‏
From: Investigations (investigations@neteller.com)


Sent: Thursday, 14 June 2007 7:59:26 AM

To: xxxxxxx (xxxxxxxxx@hotmail.com)


Dear Mr. xxxxxx,

NETELLER was able to indicate fraud activity within your account. Unfortunately the transactions had occurred before we were able to close the account. Based on the information available, NETELLER has confirmed that you had no involvement in the recent transactions or logins.

The Terms of Use accepted at the time of sign up outline that NETELLER cannot take responsibility for such losses, however we have chosen to reinstate the account to it's previous balance as a gesture of good will. Please advise when last time your used your account is.

The access of your account details is more than likely due to the level of security of your password. If it was stolen from one location and the hacker made the assumption that was the same for your email account, access would be easily made. Locating your NETELLER login details within your email account and making that same assumption the password was the same for all online accounts, the hacker was then able to access your account with our company.

NETELLER advises that you update your online passwords ensuring they are different from one another. Storing your login details in a different area will also better the security of your information.

It is believed the card used to initiate the funds was stolen and therefore we are excepting chargeback's to the account. This will pose issues in the future if you were to continue using the account. Therefore we advise to register a new account with our site. This enables a new Account ID number, Secure ID number and password. Please advise (email or phone) when the new account is registered. Your certification status, banking details and balance can be moved to the new account.

Thank you for your patience and understanding. Please do not hesitate to contact an agent with any other questions or concerns.

Best Regards
____________________________________________
Sike
Investigations Officer (456)
investigations@NETeller.com
Toll Free: 888.258.5859
Local: 403.233.9466
Fax: 403.277.7996
www.NETeller.com

I also dealt with another Investigations representative, Brittany (brittany@NETeller.com), regarding this issue, who should be able to confirm this if needed.

I am very upset that I am being accused of owing such a negative balance, as the allegation is completely false. I trust that you will sort out this problem VERY promptly to ensure that things are resolved before you hand this alleged 'debt' over to collectors. Again, I am bitterly disappointed in this accusation, as Ive been a very loyal and cooperative customer to your company.

That said, I am happy to provide any further information should you require it ASAP.

Thankyou,

xxxx xxxxxxxx
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