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SofaMart clowns me, what to do?
So help me out here OOT. SofaMart has monumentally clowned me and I need some advice.
Last weekend my wife and I got a great deal on a floor model version of a leather sofa that originally goes for $1300. We paid $630 for it including delivery. We bought it from the "clearance" section of the store. It was being cleared out because it was a floor model and the latest line had different colors. We scheduled delivery of it for today. So today of course the sofa doesn't arrive. I call them up to see what happened. The told me that they forgot to put the SOLD tags on the sofa when we bought it, and have re-sold and delivered the sofa to someone else. All they offered me was a lousy $200 credit and free delivery towards another sofa. I told them I wanted them to send me a current model of the sofa. They said they couldn't do that since all I had was a credit for $830 and the new model costs $1300. I can cancel the order and get a refund, but screw that. I want the damn sofa and I want to make them pay for screwing up. Any tips on getting satisfaction? Call the local news "troubleshooter" guy? Better business burea? State attorney general? |
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