When do or should customs trump law?

[Blarg]

Care to elaborate?

[ QUOTE ]
This is problematic for me just to the extent that it interferes with focusing on the issues that actually matter.


[/ QUOTE ]

This sentence piques my curiosity. Who is losing the focus, and in what way, and how does it impede? Are your clients refusing to cooperate or be frank with you, perhaps, thinking it really doesn't matter and that everyone should just get the bribing over with? Just trying to pin down your meaning.