#11
|
|||
|
|||
Re: FTP frozen again ????
Hello,
Thank you for your email. We apologize for any inconvenience. At approximately 10:41 PM ET on July 25th, a number of players were disconnected from our game client. As a result, our game servers are temporarily down pending emergency maintenance to address this issue. If you were seated at a table, the following will occur: - If you were "in the money" in a tournament (or S&G), all players still in the tournament at the time of the cancellation will be awarded with the next guaranteed payout and have their tournament fee returned. In addition, the remaining prize pool will be distributed amongst the surviving players based on their chip counts. - If you were not "in the money", all players still in the tournament at the time of the cancellation will be refunded their tournament buy-in and tournament fee. Players will have their buy-ins refunded in the same currency they used to enter the tournament (real money, tokens, etc.), unless they earned their entry through a satellite, in which case, they will be refunded the standard buy-in for the tournament. In addition, the buy-ins of players already eliminated from the tournament will be divided up and distributed to the remaining players, based on their chip counts. - If you were involved in a cash game hand, the hand will be rolled back, returning all money to those involved (including anyone who may have folded). Also, anyone participating in our Ironman competition will be treated as if they earned the full 200 points for July 25th. We certainly do apologize for the inconvenience, and are working on ways to improve our network service to be more redundant, secure and stable. We appreciate your patience and patronage at Full Tilt Poker. Regards, Daniel Full Tilt Poker Support |
|
|