Holy crap Circuit City blows

[suzzer99]

(location: Crenshaw & PCH in Torrance, CA)

Me: Hi I need some memory for my camera. I'm not sure what kind it takes, but this is my camera right here (holding the store demo Nikon D80).

Clueless Teenager #1: Ummmmmmm...

Me: Is there any way we can find out what kind of memory this takes?

CT1: Ummmmmm.....

Me: Ok, what would you do if someone just bought this camera and wanted to get some extra memory for it?

CT1: Ummmmm... look at the manual? (makes no attempt to find a manual or anything)

Me: ...

Me: Ok I'll just come back when I know what kind of memory I need.

CT1: Ok. (again no attempt to solve problem, lets me walk away)


So I look at some other stuff, wait until slightly less-clueless-looking teenager behind the camera counter is done helping some other people. Apparently the first clueless teenager's family has come in to visit him, so he's now distracted. Which is a slight relief as I would actually feel bad about asking someone else right in front of him.


Me: Hi I need some memory for my camera. I'm not sure what kind it takes, but this is my camera right here (holding the store demo Nikon D80).

Slightly Less Clueless Teenager #2: (thinks for a second) There's a chart over here.

He points to a red poster thing above the memory case. I think "Jesus, that first kid didn't even know this was here. Do they train these people at all?" So I'm happy at least the 2nd kid knows what's up... until he looks at the chart and tells me I need compact flash. I know that's not right.

Upon further inspection the chart lists two types for Nikon cameras - Compact Flash and SD. Which now that I think about it I'm pretty sure it's the SD. And if it's not right I'll just bring it back.

Anyway I thought about sending an email, because that does get results. But I'm sure the kids, who were basically friendly, would get in trouble. And really I blame the store manager for apparently giving these people no training whatsoever in cameras or basic customer service. But there's no way to call out the manager w/o getting the kids in trouble, so I just decided to vent here instead. [img]/images/graemlins/tongue.gif[/img]

I generally like Circuit City based on their prices, selection and exchange policy. But I think I'm going to avoid that particular store for a while.