Deposit from ePass to FTP declined, money disappeared

[CTKid]

The other thread is a bit unwieldy, and my question is very specific:

I just made a deposit from ePass to FTP for $500. The money has come out of my ePass account, but FTP declined the deposit. The money is now nowhere to be seen. I contacted epass support and they have given me CreditID and DebitID numbers for the transaction. I have written to FTP support, no response yet.

Has anyone else had this happen to them? What did you do about it?

Help appreciated.