Can't log on FTP account

[roo400]

Yesterday, I was playing 2 MTTs. I had to log out and when I tried to relog into my account, it said that my password or log in was wrong. Weird, since I typed the same password. Nonetheless, I used the ''Forgot password?'' function, I went in my emails, and typed the temporary password. Then, they asked me to write a new password and to confirm it. It said that my password or log in was wrong!!?!?!? WTF, I rewrote a new password with a lot of characters and numbers to be sure that it wasn't a security function, and a box appeared, saying 'Internal error' and I couldn't log in my account.

The same night, the same thing happened to one of my friend. I wrote them a email yesterday to tell them to block my account, since I was afraid of being hacked but haven't got a clear answer except that they are passing my email to their security department and that they blocked my account for the time being.

How long do you think this will take and has anyone experienced the same thing??