Iris Caught Marking the Cards at Commerce

[Rick Nebiolo]

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Management wants them around. It's the path of least resistance, and the idiots feed the games. We're run by regulars, not tourists. I'm sure it'd take a while for word to get out that a place has cleaned up, so forseeable-term is +EV for the casino to let them stay.

[/ QUOTE ]

In the short term getting rid of the abusers would be -EV (both for business and action). But over time the club would replace the abusers with far more reasonably behaved people and end up far ahead. If fact eventually you could get back most of the abusers as long as they understood their prior behavior would no longer be tolerated.

Management of course tends to think short term unless they are very secure in their jobs. Even if they are secure they tend to have a mental accounting of how many hours a customer like Iris plays but have no idea how many gentleman "Wally types" (see his post elsewhere in this thread) are driven away by the ugliness of the Iris like behavior.

It's really sad and pathetic.

~ Rick