FTP withdrawal voided

[roo400]

I made a succesfull deposit of 50$ with Moneybookers on FTP on the 9th, the same night, I made a withdrawal request of 1000$ (after sending them an email stating I wanted it cashed out on Moneybookers since I made a succesfull deposit). Yesterday the 10th, my withdrawal has been voided and no email explaning why??

1) Why can't they at least send an email stating the reason it has been voided
2) Why the hell has it been voided?

I sent an email this morning, but as usual I'll get a response in like 12-24 hours.