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Winward troubles
Dear readers,
I hope this is the right forum, if not, please move this topic. I signed up at Winward because of the nice bonus they offered. I wish I never did, and I hope this can serve as a warning to others. If you have any contacts, I would really appreciate any help. Well, here is my story on Winward [img]/images/graemlins/mad.gif[/img] On Saturday the 5th of May, I signed up for the $500 bonus they promote. When I tried to log in for the first time, my account was disabled. Figuring some security, I contacted Live Support. They apologized for the trouble, enabled my account and gave me $10. I deposited $500 and went to check if the bonus was added. It said that I had an "unqualified bonus" of $ 500 [img]/images/graemlins/confused.gif[/img] I contacted Live Support again, and the problem was fixed via e-mail. Time to start playing... I played BJ and kept track of my wagers. At the right time, the bonus was added to my available funds, so I could up the ante a bit. After playing enough during 2 days, I was up $500, for a total available fund of $1500 (of which $500 was sticky). Just to make sure, I contacted Live Support, and asked if I had met the WR just in case I wanted to cash out a bit. She told me "I'd better contact the accounting department on that". Because of the time difference, I couldn't at the moment and left it to that. On Tuesday the 8th, I tried to log in for some more BJ-action, only to find my account was disabled. Stunned, I contacted Live Support. All she could tell my that my account was closed by Management Decision and my initial deposit would be refunded :eek2: So apparently they don't like winners and just take away any profits like that?? I had to send an e-mail to 'johan@winwardcasino.com' for further explanation. Of course, I did immediately. Although they advertise with a "24hr response time", I did not receive any word. So I contacted Fred from Live Support (transcript below). Basically, he tells me it's no use in trying to contact them because the decision was final. This means they lure you in with juicy bonusses, but when you win and have the nerve to merely inform about a withdrawal, they'll void your winnings, close your account, ignore you. For now, I can only hope to get my deposit back but I won't know untill next monday/payday. If I get any answer to why, I'll report back. I'll also send this to aka23 and others for their consideration. They will probably label me as a bonus abuser (even tho I haven't cashed out a single dime). Great way to treat customers. My opinion: ROGUE and avoid. Quote:
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