I was attacked. Really weak sauce here.

[TxRedMan]

I have two gym memberships. One is a harcore bodybuilding type place, the other a health club. I use the health club mainly for cardio, and the times when my gym is too crowded.

In sum, when I signed up I signed a contract saying that I would have to cancel (x) amount of days before the next billign cycle. Somewhere between then and now they changed the policy to "you must send a certified letter to the corporate office expressing your desire to cancel your membership". Has there ever been a more obvious angle shoot to get people to not cancel their membership? A certified letter to corporate? I was explaining to the lady in the office that I sat at (point at a table) this table and was told I could cancel in the manner I was attempting to cancel, and after about a minute and a half she got really pissy and handed me a card and said "i suggest you write a letter".

I dont get emotionally upset about things like this. Instead, I take a diplomatic approach and call into action my extended vocabulary. I told her in so many eloquent words that I found this new policy to be dispicable.

On my way out she says I was dispicable. I turned aroud in mid step, and my bottle of water fell from underneath my arm. It was 3/4 empty. I said "oh, I'm sorry" and the lady leapt from behind her desk and I turned immediately to walk out of the room, but before I could she picked the bottle up and hit me in the back of the legs with it. Didn't do any harm, I was already sweaty.

TBH, I know I got under her skin when I launched into my speech about ethics and the treatment of customers and how obvious this little scam of theirs was. She was steaming when I was walking out. But it was obvious I dropped the bottle of water on accident. I had a cell phone in one hand and my head phones in the other, and the cap was still on the bottle, but it popped off when it fell. I reached to pick it up in mid-apology, but she was making a bee-line for me like she was going to slap me.

After she hit me with the water, I asked her if she was aware what she just did constituted assault, as well as really poor customer service.

All this b/c they wouldnt let me cancel my membership at the ONLY gym in their "franchise".


Bottle-throwing-incident aside, What kind of BS is it to make your members cancel their membership via a certified letter to a corporate office for a gym that has one location? And especially given the fact that I signed up in the same office I was trying to cancel in, with the proper amount of (x) days notice, and they changed their policy w/o telling me until now?


I think I'm going to post this little experience on one of those consumer boards where you can make these little BS situations public to lots of people.