Why don't these current e-wallets have good customer support?

[Bankrupt Twice]

Just wondering why don't any of the current e-wallets have decent/good customer support? One theory is that they were taken by storm when NETeller pulled out so they got slammed with all of us Americans.

However, that was in January, they have had ample time to get that problem straightened out. I would like to know why Epassporte, MyWebbATM, and all the others have horrible/poor support. Thanks.