UB Withdrawal Option Suspended, what Does this mean?

[Prodigy]

Dear Sir/Madam ,

Your withdrawal option has been suspended for the time being as our security must verify some information before allowing you to cashout. Once this security measure is taken care of, you will either be allowed to cashout or not allowed.

Please do not hesitate to contact us back if you require further assistance or additional information.

Best regards,

Shawn
Customer Support


This is the email I have received from UB, after I tried to cashout via epassporte 2 days ago. I have completed two cashouts of 1200 and 800 without any trouble last week prior to this. This pending cashout is 800.

Has anyone experienced anything like this? And what could this entail?