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Help with issue from Casino Desk
So I got this E-mail a while ago, that goes a little something like this:
[ QUOTE ] Hi midwestkc We regret to inform you that your Casino account at Royal Vegas has been locked due to suspicious activities taking place on your account. You may receive an email requesting you to return verification documents, which we require to re-open your casino account. However, if you do not receive such a request, we will not be reconsidering the status of the account and it will remain locked as this decision was made after a thorough investigation on this account. As stated in our Terms and Conditions any attempted cash-ins on this account will not be processed and balances from winnings will be removed. [/ QUOTE ] So I responded: [ QUOTE ] I have not accessed this account in months. Could you please tell me what "suspicious activities" have been going on? Thanks. [/ QUOTE ] I just got this response back: [ QUOTE ] Hi midwestkc Thank you for contacting us. Joel, unfortunately your Vegas Palms Account with The Fortune Lounge Group has been locked by our Player Security Company due to the breach in our terms and conditions as indicated below: - http://www.vegaspalms.com/standard-t...p?btag=FL_Dire ct 1.3. Refusal to Register, Deregistration, Exclusion & Suspension 1.3.1. We may refuse to register you as a Player or elect to deregister and exclude you or suspend you as a Player from the Casino at any time and for any reason whatsoever. 1.3.2. You acknowledge hereby that the Casino is not obliged to give you prior notice of its decision to refuse, deregister or exclude or suspend you, nor to furnish you with any reasons for such decision. Unfortunately your account will remain locked. Due to these terms unfortunately we cannot give you further details. Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us. Kind Regards Jade Casino Desk Support Where the Player Comes First Thank you for playing at the casino [/ QUOTE ] So they don't want to give me an answer and then they actually change the name of the casino where my account was locked. Anyone know where I can get some info from these guys? I sent them an E-mail asking about the casino change (from Royal Vegas to Vegas Palms), so we'll see what they say. Any help is appreciated. |
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