FTP Answers 2/22

[FTPDoug]

For reference, previous answers thread:
http://forumserver.twoplustwo.com/sh...Number=8997079

1. What's the deal with check withdrawals?

- It's no secret that we weren't properly prepared for the problems with our current check processor. As soon as it was apparent the delays in check delivery would be substantial, we updated the expected delivery time and immediately started looking for new check processors. The bad news is that the first one we thought we had (when I first answered "I hope to have good news within a week") didn't pan out. The good news is that we have two new check processors coming online that will begin processing checks at the beginning of next week. All delayed checks will get express delivery free of charge and hopefully will be delivered by the end of next week.

Suffice it to say, all of the conspiracy theories about us having cash flow issues or delaying checks on purpose for any reason (to encourage people to sign up with other processors, to accrue interest, etc...) are completely false and we've been actively working on solving the check issue ever since it started. I really hate to be in the position of saying "It should be all fixed in a week" again, but it's the only answer I have.

2. I currently have some money on Doyle's Room. Will transferring it to FTP effect my MGR?

Nope, there is no fee that FTP gets charged, so nothing hits your MGR.

3. trying to read stacks sucks when tables are shrunk

- Yeah, the text was pretty ugly at small sizes. This is fixed for the next beta (scheduled to be released next week). Hopefully everything will be readable (for people who can read tiny fonts).

4. has anyone figured a way to save your table configuration through FT software?

- We'll be adding the ability to save different layouts, hopefully by the time it gets out of beta.

5. will you be adding support for us mac users?

- Yes. In fact, right now: http://www.fulltiltpoker.com/beta/?os=mac

Word of warning: I hear it's a bit of a dog on PPC machines. Runs great on intel boxes, though!

6. I'm occasionally having trouble sitting in on tables or registering for sng's. Anyone else?

- Can you describe this further? This is only when using the beta?

7. I am not asking Full Tilt for disconnect protect, because I know a lot of people cheat that way. What I am asking for is to extend the time someone who is disconnected has to act based on the size of the pot. So if its a big pot, why not give someone who is disconnected a few more seconds?

- This project is in full swing. We'll be adding a disconnect timebank. If it all goes according to plan, this should be live within 2 months.

8. Don't show full tables option please...

- In the works.

9. Please have the lobby filters back, and for all games.

- The next phase of the lobby will hopefully satisfy the remaining filtering needs. I'm not sure when that will happen, but hopefully in the next few months.

10. Is there some work around to make the lobby NOT pop up when you accept/decline a new table from the waitlist?

- As far as I know, there isn't. I'll see what I can do in bumping the priority of this request.

11. I see extra cards for the 1,2,8,9 seats, or 1 & 6 on short-handed. It's really confusing and hard to tell who is in a hand still. Is this a bug, or is there something I need to fix on my end?

- I haven't heard of this. Can you elaborate or provide a screenshot?

12. auto rebuys for cash games?

- In the works. No timeline.

13. HA tournaments aren't showing up in the custom filter in the tournament lobby.

- We're going to change "Horse" in the custom filter to "Mixed Games" in the next update.

14. I bought Full tilt points using my bonus medals in the bonus medals store. Yet the points are showing up in my account. Any idea on this or is it just a delay i need to wait out?

- There is going to be a bit of a delay between purchasing something in the Iron Man store and it showing up. It'll get there, though!

15. I am waiting for an explanation on why they allow other players to use pros accounts when most people rightfully assume that a red named pro is who FTP sais it is.

- We don't allow this, and take it very seriously. I only know of one case where this happened, and the red pro was told that it was never to happen again.

16. Is FTP going to bring back the WSOP Bracelet Race events again? Allowing us to win entries to preliminary events? Will we get to pick which preliminary events we want to play (from any of them, not just televised ones)...and can we use the prize package money towards an event?

- Yes. Yes. Yes. Check back in a week!

17. Why are players in the big games, like Benyamine, allowed to have multiple accounts?

- For one of our largest customers, we made an accommodation for his superstitions. The most important condition of this arrangement was he could in no way be deceptive. Everyone who plays in the big games know all of his accounts. He also isn't doing it to get around our affiliate rules (by far the biggest reason people try to create multiple accounts). He is the only player we knowingly allow this for. I agree it looks a little hypocritical and would personally prefer that it didn't happen, but I also don't believe it's hurting the game or the players, so I'm okay with it.

18. First event of the WSOP is 'Mixed Hold'em', i.e. half limit half no limit. Would you consider implementing this as a cash game and/or a tournament.

- We'll probably give the tournament a shot if it proves popular at the wsop. Cash games are less likely.

Doug