Prima Live Chat

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Thank you for contacting bet365 Live Chat. All of our advisors are assisting customers. You are currently number 6 in the queue and we will be with you as soon as possible. Alternatively we can be contacted by telephone or email.
Thank you for contacting bet365 Live Chat. All of our advisors are assisting customers. You are currently number 3 in the queue and we will be with you as soon as possible. Alternatively we can be contacted by telephone or email.
Thank you for contacting bet365 Live Chat. All of our advisors are assisting customers. You are currently number 3 in the queue and we will be with you as soon as possible. Alternatively we can be contacted by telephone or email.
Thank you for contacting bet365 Live Chat. All of our advisors are assisting customers. You are currently number 1 in the queue and we will be with you as soon as possible. Alternatively we can be contacted by telephone or email.
Thank you for contacting bet365 Live Chat. All of our advisors are assisting customers. You are currently number 1 in the queue and we will be with you as soon as possible. Alternatively we can be contacted by telephone or email.
You are now chatting with Katie R.
Katie R: Hello, welcome to bet365 Live Chat. How may I help you?
sharon: I am in a tourney and cannot play...I am close to the money and I am pissed off. I have rebooted 3 times. the table shows empty seats and never fully loads tourney id 728138.
sharon: but I can talk to you...everything frozen?
Katie R: We are currently experiencing some technical issues with bet365poker, please accept our apologies for any inconvenience that this may cause you. These issues are expected to be resolved shortly and we recommend that you attempt to log back into the poker software.
Katie R: All users are affected and I can assure you that this issue will be resolved as soon as possible once we have further information form our Poker Network Providers.
Katie R: Thank you for your patience.
sharon: well since we are so close to the money in mine. Why not pay everyone
Katie R: We require further information from our network poker provider before we can confirm what action we are going to take with respect to cash games, single table tournament or multi table tournament buy ins.
sharon: all primas are affected?
sharon: or just donkaments?
Katie R: We are aware it has affected all bet365 customers however we are not yet aware as to whether the issue has affected all of the network.
Katie R:What is a donkament?
sharon: nevermind
Katie R: In the meantime is there anything else can help you with?
sharon: no ty
Katie R: Thank you for contacting bet365 Live Chat. When closing this chat window please rate the service you have received and request a transcript of this chat if required.
Chat session has been terminated by bet365.