Neteller card activation not going well.

[thebeebster]

my friend ordered and received his neteller card a little while ago and has been trying to activate it. he's a little inept at problem solving, but he's not an idiot. he calls to activate the card and the automated system asks him for his social security number. neteller only has the last 4 digits of his social. he says the customer service for the card told him that he needs to call neteller and get them to log the entire social so that he can verify. he says he called neteller and they gave him the runaround.

is there a way to take care of this in one fell swoop? a better number he can call? i'm just going by what he told me, so it might be missing parts. but we're looking for the right place to get ahold of someone so he can activate this card.

anyone been in this spot? advice?