UB cashout situation - need input

[Dr_Freeze]

Hi,
Several e-mails to UB and still no response, so now I'm asking you guys for input. My fiancee signed up for an Ultimatebet account (really), with her own e-mail address, which is obviously different from mine. Then, to simplify her first deposit, we just used my neteller account, which went through with no problem.

However, now she wants to withdraw, but the cashout system says that the e-mail address on the neteller account to cashout to must match the e-mail address on the UB account, which, as I said, it doesn't. Further complicating things, even if I sign her up for her own neteller account, there is no way I can see to tell the UB cashout system to use her neteller account instead of the one that was used for the first deposit.

Anyone here have any suggestions or experience with similar situations?

Thanks,
-Freeze