Powerbet cashout

[Jeff_B]

[ QUOTE ]
Matthew: Hi how can I help you?

Me: Yes I was wondering about my cashout?

Matthew: just one moment while I check for you

Me: ok

Matthew: your withdrawal is still pending, we have been experiencing longer than expected processing times as our accounts department has been busy, but I imagine that your withdrawal should be finalized in the next few days

Me: alright? so when should I expect the payment?

[/ QUOTE ]

Okay this is starting to worry me? I cashed out on the 17th and still nothing. Is this standard for them? It is still right there to let me reverse it which to me is a bad sign.
I was orginally told monday was reasonable and nothing.

Any ideas with these people as I REALLY NEED the money. (I owe 80% of it to people.)