#19
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Response from FT
Dear Tilter,
On Thursday afternoon (US Eastern Time), our game began experiencing issues that prevented certain players from logging on to Full Tilt Poker. We are working on correcting this problem and we expect to restore full access to your account no later than 9 AM ET on Friday. While it may be possible that your account access will be restored earlier, it is our expectation that you will not be able to log on to Full Tilt Poker before 9 AM on Friday, October 20th. We apologize for the inconvenience, and we are currently evaluating options concerning compensating you for this inconvenience. We will take appropriate action regarding compensation once service has been restored. In addition, we will make sure you receive full credit towards our Ironman promotion for any days for which you were affected. If you have any questions or still have trouble accessing your Full Tilt Poker account after 9 AM ET on Friday, please contact us at support@fulltiltpoker.com. Thank you again for your patience as we work to resolve this problem. We look forward to seeing you at the table. Sincerely, Team Full Tilt |
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