First time cashout of Neteller

[costanza_g]

My friend is having this problem with neteller, for some reason he doesnt want to post here, so ill do it for him.

He deposited on stars, made a few bucks and then wanted to cash out. I told him about neteller and he made an account there. He cashed out a few days ago, and the amount still isnt in his Neteller account. But it also isnt in his Stars account either. Here is an email he got from Stars:

[ QUOTE ]
$xxx will be credited to your Neteller account (xxxx@xxx.com) within 72 hours.

The reason your cashout was split into smaller amounts is because cashouts
are automatically processed back to the method(s) used to deposit, in the
same amounts as your original purchases.

Credits applied back to previous deposits are processed immediately while
cashouts that are more than the total amount deposited must be reviewed by
our security department before being processed. Please allow up to 72 hours
to receive this portion of your cashout.

[/ QUOTE ]

All my Stars to Neteller transactions have been smooth and flawless. Can someone please help us out as to why this is so difficult for hm?