Pot awarded after defective deck found

[bav]

So I'm playing at Bally's LV tonight. My AQ turns a full house, and on the river the board puts a 3rd club out (9cQcAxQx8c is on the board). We end up in a 3-way all-in, with a fourth person who was around but folded on the river after calling the first $17 all-in, but not calling $300 more. Guy shows JcTc for the straight flush. Sigh... And he's going to get a $105 high-hand jackpot...

Except... the dealer counts down the deck and finds there are 51 cards in play. The Jh is missing and (1.5 hours later) never turned up. So all the final bets are still sitting out there along with the main pot as the floor tries to figure out what to do. I get up and tell him that he cannot award a pot on a fouled deck...that the hand effectively never happened and the betting has to be unrolled. He's on the phone for a while and finally comes over and tells the dealer to push the pot to the straight flush. I say "WHAT? What are you doing?" and poof...the chips are all gone. And the floor says "we're still working on it" or something like that (it's insanely hard to hear anything in Bally's poker room, and the floor wasn't exactly shouting).

I sit patiently, and in about 30 minutes the floor comes over and says the high hand jackpot will not be awarded. Guy who won the pot is now REALLY hot and lathered... he wants his $105. I ask "uhhh...what about the rest of us?" and the floor says "I made my decision, it's final".

So I ask to speak to the floor's boss and the guy who wants his $105 jackpot insists the casino manager be called. Casino manager comes down and next thing I know walks off into the distance with the winner acting like they're old buddies. I tell the floor I need to speak to the casino manager, too... Floor says "it's too late, I made my decision." I repeat that I want to see him.

Another suit has wandered down with Bally's rule book. In there is the section on defective decks. And clear as day it says if a deck is found to be defective before a pot has been awarded, it's all a do-over. Floor says "oops--but I made my decision and it's final". Other suit says "I wish I'd been called earlier."

20 minutes later the floor comes over and says "the casino manager says if you're unhappy you can call Gaming--he doesn't want to talk to you." My mouth falls open. About 3 other people at the table do a "say what?" I ask point blankly "are you telling me the casino manager is REFUSING to speak to us?" Floor says "that's right."

ok... Now it's not the $180 I lost. It's the principle. I told the floor before he did it that he couldn't push the pot. I told the floor as they were pushing it that he shouldn't do it. Exactly how is a player who knows he's being stolen from supposed to stop it? Jump on the table? Grab for chips? No... I'm being polite and using only my voice to try to prevent this and it doesn't work and I'm being screwed.

And one of the dealers then tells me that I should just drop it because it might get the floor in trouble. And the floor's a good guy who just got thrown into the job and hasn't had any training and he's really inexperienced. So I should let it go.

Now... I see this as an admission that Bally's is not giving proper training to their staff. Why is this MY problem? Harrah's sucks, and I'm paying for it.

So... should I call the number for Gaming they gave me? Not sure they'll even do anything for my $180 complaint. What has me upset is I TOLD the floor not to do it, and he did it anyway, and worse, the casino manager WILL NOT speak to me. Absolutely refused. THAT is the part that has me hottest. Just "we screwed you, too bad, go away."

Any thoughts on this? Will the floor get in more trouble if I call Gaming as the dealer was implying? Who else within Bally's should I be contacting (and how) to explain that it's not ok for management to refuse to speak to the players?