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I thought I'd post here because this is based around referral bonuses, which have been a regular topic over the last week.
I've referred 18 people in the last two weeks, and one person has linked me, although I can't see him on my friends screen on the HW website, for a total of 19 'friends' invited. 14 of my friends have completed their 300 points and the one person linked to me has completed 150 points. So I should have received (14 * 75) + $37.50 for a total of $1,087.50, however I have only received $933. I have now sent two e-mails to support and chatted with them live, and they won't credit me the money due. I have so far been told that I have received 14 $75 payments when in fact my transaction screen shows otherwise, and my account balance reflects that I have indeed not received that money. Customer service could not explain why my account shows less than the proper number of deposits, and seems to be dismissing me. I e-mailed customer service snapshots of my transaction screen showing that I have not received all of the payments, but have not had any help at all. Not sure what to do here. Guess I'm hosed. Be warned when referring people to Hollywood Poker. |
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