#91
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Re: FTP check takes 4 months to arrive then BOUNCES
Sean,
I have been following this thread and I just want to say I appreciate your reply within in it. I hope you can help out OP with his problem. |
#92
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Re: FTP check takes 4 months to arrive then BOUNCES
[ QUOTE ]
Sean, I have been following this thread and I just want to say I appreciate your reply within in it. I hope you can help out OP with his problem. [/ QUOTE ] tnx yellow i hope so as well |
#93
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Re: FTP check takes 4 months to arrive then BOUNCES
[ QUOTE ]
I hope you get your money, no one should have problems cashing out from any site. My point is that we see all these "I cannot cash out" threads from posters with no history at 2+2 and unfortunately we know that in most cases, these are not reliable persons. I find it hard to believe that all these cheques are bouncing because of "unsuficcient funds", but in view of the current situation in the US, I suppose it is possible and am sure some of the stories are true. I just wonder why we never (or hardly) hear these kind of stories from long-time posters. In any case, I hope you soon find a solution to your problem. It would also help, one way or the other if one of the FTP's posters came with a statement. [/ QUOTE ] there's plenty of people who have had problems withdrawing from ftp. it took them 4 months to ships me a 4k check. there's plenty of other people who had to wait a long time too. i think cashing out from ftp is recognized problem / hassle |
#94
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Re: FTP check takes 4 months to arrive then BOUNCES
Sean I think we can almost count 10 affected players just in this thread. This doesn't make a lot of sense.
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#95
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Re: FTP check takes 4 months to arrive then BOUNCES
Sean/other FTP representatives:
I think you can see why im paying 6k rake/month to stars instead of you guys. |
#96
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Re: FTP check takes 4 months to arrive then BOUNCES
[ QUOTE ]
Sean/other FTP representatives: I think you can see why im paying 6k rake/month to stars instead of you guys. [/ QUOTE ] Same for me but I am closer to 5k rake/month. Seems to be way too many problems at full tilt. |
#97
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Re: FTP check takes 4 months to arrive then BOUNCES
FYI I requested a check for around $500 more than a month ago. This was the last response I received from FTP:
---------- Hello, I would like to apologize for the delay you are experiencing in receiving your check. It was processed on April 8th and was sent out on April 10th. I have contacted our check processor and forwarded them the relevant information regarding your check. They generally take a day or two to respond to us, so come Monday we should have some concrete answers for you. I feel obligated to let you know that we are getting reports from a small number of players saying that they are receiving their checks up up to 10 business days later than the quoted delivery time. While this is troubling for us, as we expect our processor to keep the shipping times close to the 10 business day guideline, it is reassuring to know that the checks are arriving (in most cases). As we are just coming out of a transitional phase caused by the new gambling legislation in the United States, please keep in mind that this is a new processor for us and there are still kinks that need to be worked out before things are running entirely smoothly. We expect that these type of delays will be few and far between in the future. Once again I am sorry for your trouble and if there is anything else we can do for you, do not hesitate to contact us. Regards, Luke Full Tilt Poker Support ------------ They did not send me a follow up email so I've emailed them again tonight. They keep telling me it was sent out but I have a feeling it never was. Anyways I'm just a rec player and I haven't played any poker lately since I don't have much faith in the site paying out. |
#98
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Re: FTP check takes 4 months to arrive then BOUNCES
so this is how far i have gotten with emailing support on this issue. I really think this is terrible customer service!!!
READ FROM BOTTOM TO TOP. THE TOP EMAIL WAS RECEIVED TODAY Hello Ryan, Thank you for emailing Full Tilt Poker Support. I have forwarded your email to one of our senior cashiers who us researching your situation and will respond shortly. This appears to be an isolated incident. We contract a third party check processor to issue literally thousands of checks on our behalf each week. We have emailed them for clarification on the status of your check. Rest assured, just as soon as we have a reply to our inquiry, we will advise you. Thanks for your patience and if you have any further questions, please let us know. Regards, Ian Full Tilt Poker Support ---------------------------------------------------------------------- Please remember never to give out your password or enter account details over the Internet. Full Tilt Poker staff will never ask you for your password. For your security, always keep this information a secret. Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com ---------------------------------------------------------------------- Original Message Follows: ------------------------ why has no one gotten back to me on this returned check issue? furthermore, why has the money from the returned check not been put back in my account? furthermore, i am still waiting on a second check that i would like cancelled and put back in my account as i dont feel like having that one returned to me either. i cannot play on your site until these funds are returned, and i play about 10k hands a week. please resolve immediately On 5/16/07, Full Tilt Poker - Support <support@fulltiltpoker.com> wrote: Hello Ryan, Thank you for contacting Full Tilt Poker Support. We sincerely apologize for the inconvenience that this situation has caused you. Your issue would be best addressed by our check department, as they can look in depth into your situation. You should receive a reply from them shortly, your patience is greatly appreciated Ryan. Should you have any other questions or concerns, please do not hesitate to contact us. Sincerely, Reena Full Tilt Poker Support |
#99
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Re: FTP check takes 4 months to arrive then BOUNCES
lmao, that is almost the exact same email that i got a full week ago, also from "ian."
"isolated incident" my ass. Hello Joseph, Thank you for contacting Full Tilt Poker Support. We are not aware of an issue with regards to our checks not being honored. This appears to be an isolated incident. We issue literally thousands of checks each week and would have been inundated with numerous emails on this subject were it an ongoing issue. [or maybe our heads are just stuck that far up our asses and NOBODY in our customer support department TALKS to anybody else] We are currently looking into your situation but it may take some time for me to fully research your issue. We have emailed to the third party check processor who issues the checks on our behalf. Rest assured, I will get back to you as soon as possible. Thanks for your patience in the meantime. Regards, Ian Full Tilt Poker Support |
#100
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Re: FTP check takes 4 months to arrive then BOUNCES
[ QUOTE ]
lmao, that is almost the exact same email that i got a full week ago, also from "ian." "isolated incident" my ass. Hello Joseph, Thank you for contacting Full Tilt Poker Support. We are not aware of an issue with regards to our checks not being honored. This appears to be an isolated incident. We issue literally thousands of checks each week and would have been inundated with numerous emails on this subject were it an ongoing issue. [or maybe our heads are just stuck that far up our asses and NOBODY in our customer support department TALKS to anybody else] We are currently looking into your situation but it may take some time for me to fully research your issue. We have emailed to the third party check processor who issues the checks on our behalf. Rest assured, I will get back to you as soon as possible. Thanks for your patience in the meantime. Regards, Ian Full Tilt Poker Support [/ QUOTE ] ISOLTAED MY A** |
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