Problems With Nucharge Money Transfers

tech49 · #1 10-26-2007, 09:19 PM

I have been playing at Bodog for a while. I got sick of the long wait for withdrawals when using their "instant check" feature for deposits, so I signed up for a nucharge phone card. I made 1 deposit which was easily transfered to Bodog. I tried to make another deposit yesterday, however the nucharge site was down. Today, the site was back up and I was able to make another deposit. I tried to transfer it into Bodog, however, the option was not available. I called Bodog and was told that in spite of the fact that the Nucharge site was up, Nucharge was having technical difficulties and Bodog was unable to transfer funds from them. The support person suggested that I call Nucharge. I called Nucharge and was told that they were 100% functional and able to transfer money into Bodog. The rep told me that Bodog was informed of the functionality and was very surprised that the Nucharge option was not available via the Bodog interface.

I emailed Bodog this information. They replied by simply stating that Nucharge was having technical difficulties and the transfer option was not available at this time. WTF -The site was working well enough to take my money!!

Bodog is usually first class and I suspect that this will be resolved, however I have to vent about this.

Has anybody here had any problems with Nucharge? Does anybody have any advice on how I can resolve this?

Thanks

Bobo Fett · #2 10-27-2007, 12:32 AM

Nucharge & Bodog

tech49 · #3 10-27-2007, 05:57 PM

Another day has passed. I am still unable to deposit funds via nucharge. I called Bodog support and was told that although Nucharge was working for other Poker sites but not for Bodog. After pressing, I was told that the option should be available in a few days.

I tried to call Nucharge, however their number is not working. Their web page is working, however it responds VERY SLOWLY to login attempts. I opened up a support ticket to complain and received this answer:

Dear Name,

Thank you for bringing this to our attention.

We apologize for the inconvenience this has caused you Name.

We are aware of this issue and we are working to rectify it as soon as possible.

Kind Regards,
Customer Support.

This situation is getting really scummy.

superpokermon · #4 10-27-2007, 08:04 PM

This is not too out of the ordinary for NuCharge. I had trouble with their website back in april when I tried depositing thru them. Also couldn't reach them by phone for a while. Everything got worked out then, and I suspect it will this time as well, but you never know.

tech49 · #5 10-28-2007, 12:13 PM

Another day has passed and I am still not able to transfer money via Nucharge. I email Bodog for an update - The reply was the same form letter that the sent me the first time. I am worried about the stability of Nucharge, as yesterday, their phone number was not working. Their web site was, however, it was very slow.

tech49 · #6 10-29-2007, 04:02 PM

Another day has passed and Bodog still is not accepting transfers from Nucharge. Bodog support blames the outage on Nucharge and gives no time for a resolution. I was finally able to get in touch with Nucharge. It seems that the generic customer support always works, while the account access number has been down. The Nucharge rep told me that the outage would be at least another 36-48 hours.