Absolute Poker or Absolute BS...

[SeattleSinner]

So I requested a withdrawl of $141 sent via mailcheck. On their website it says, and I quote "Absolute Poker is pleased to offer free check withdrawals using regular mail for a limited time." Here is the link: http://absolutepoker.com/banking/us-players.asp

This is great. However when I requested the withdrawl they now want to charge me $8 fee. I showed them the text on the website but they refuse to listen. Its incredible how this site nickle and dimes you anyway they can. I would like to file a complaint with casino meister but for $8 I'm not sure its worth his time.

[APCasinoMeister]

Hello SeattleSinner,
I am the APCasinoMeister and $8 is definitely not worth my time.

[Jiganti]

LOL

[Pokeraddict]

Out of principle CM might help you.

[teddyFBI]

[ QUOTE ]
LOL

[/ QUOTE ]

[PrimogenitoX]

What is their response exactly when confronted with the fact that it explicitly states on their website that it is free? I agree also that the $8 doesn't matter, but the principal does.

[Niediam]

I have withdrawn several times this year via check (including once in July) and they never charged me anything.

[Bco1/75]

Yes, their cashout support is horrible.......They do not care. Do not patronize them in the future

[SeattleSinner]

I thought I would give their VIP live chat (I'm a VIP here) support a try and ask for a refund. I got someone really nice thankfully and she agreed with me that it seemed very unfair. She said that she would try to get my $8 refunded and she would send me an email back later.

Sure enough $8 was credited to my account. First pro-customer decision I have ever seen Absolute Poker make.

[PrimogenitoX]

Actually in the past month or two Absolute's customer service has been shockingly good..and consistent! Do patronize them in the future