Post a convo with a customer from your work day

[The X-Factor]

Tenny gave me this idea and I am sure she will chime in here and post a few good ones.

Here is one from today...

Her: Sir I need to know my balance today?!?
Me: Ok may I have your account #?
Her: Gives me account number.
Me: Tells her what her balance is
Her: Ok so thats what my balance will be tomorrow?
Me: [img]/images/graemlins/confused.gif[/img] No thats what it is now...ugh
Her: Oh okay, thanks...

My favorite from the day after Thanksgiving:

Me: Thanks for calling XXX how may I help you?
Her: I was just calling to see if you guys are open today?
Me: [img]/images/graemlins/confused.gif[/img] Yes we are... (Thinking to myself: No, I am just here to let you know we are closed)
Her: Oh okay, thank you just making sure.

[Tennenbaum]

Nice. Yay!

A call from a Rep today:

Him: "What's the weather like?"
Me: Cold
Him: Cold? You don’t sound excited. That's it? Cold?
Me: It's New England and it's February, what else would it be like?
Him: Ok. Ok.

[mrkilla]

[ QUOTE ]


Me: Thanks for calling XXX how may I help you?
Her: I was just calling to see if you guys are open today?
Me: [img]/images/graemlins/confused.gif[/img] Yes we are... (Thinking to myself: No, I am just here to let you know we are closed)
Her: Oh okay, thank you just making sure.

[/ QUOTE ]

I just need to rail on you a little bit for this. How else should they find out? When you pick up should they just hang up on you?

[Tennenbaum]

"Hello Empire Records, open 'til Midnight. This is Mark how can I help you?"
"Midnight!"

ha ha. sorry, couldnt help it.

[RayPowers]

[ QUOTE ]
"Hello Empire Records, open 'til Midnight. This is Mark how can I help you?"
"Midnight!"

ha ha. sorry, couldnt help it.

[/ QUOTE ]

Excellent Ref Tenny! I walked in to work yesterday, saw a nickel on the ground and immediately thought "I don't feel the need to explain my art to you, Warren."

Ok my conversation for today, starting right past NDA type stuff:


Network Security Guy: So I told them we wouldn't sell the product.
Me: Yeah, it's not part of our business model.
NSG: Wonder if this still works, I washed it last night (holds up Smart Card for secure login)
Me: It should be fine.
NSG: I used cold water.
Me: Doubt it that matters.
NSG: Yeah, its not like it holds electricty really. I also washed my money.
Me: That probably doesn't work any more. You should give that to me.
NSG: *laughs* I did money laundering last night.
Guy in Office next to me, who heard all of this: We should offer money laundering. It *does* fit our business model.

Ray

[Wynton]

I'm working from home today, but I'll recreate one from yesterday, when a client called from prison.

Him: Yeah, so what's the deal?
Me: We're still waiting for the district attorney to file their brief.
Him: What the [censored]? Why they doing that?
Me: They claim they're too busy and need more time. I opposed their request, but the court will definitely grant it.
Him: But I'm innocent. They can't do that to me.
Me: This has nothing to do with you.
Him: I think they're delaying because they know I'm innocent.
Me: I doubt it. But the bottom line is there is nothing we can do
Him: Can't you oppose it?
Me: I told you, I opposed it, like I always do. It makes no difference. The court will allow them a couple of extensions.
Him: So, you opposed it?
Me: Yes, I opposed it.
Him: But I'm innocent.
Me: Yes, I know.
Him: Isn't there anything we can do?
Me: No
Him: Did you oppose the request for more time?
Me: Yes, I opposed it.
Him: But my family is waiting for me. I'm innocent. This is [censored] up.
Me: I know. That's why I opposed their request for more time.
Him: So, you opposed it?

Now imagine this going on in the same manner for 10 minutes and you get a sense of the call.

[Dominic]

If I ever had to have a conversation at work where the words "business model" were ever used, I think I'd have to stab my eyes out.

[The X-Factor]

[ QUOTE ]
[ QUOTE ]


Me: Thanks for calling XXX how may I help you?
Her: I was just calling to see if you guys are open today?
Me: [img]/images/graemlins/confused.gif[/img] Yes we are... (Thinking to myself: No, I am just here to let you know we are closed)
Her: Oh okay, thank you just making sure.

[/ QUOTE ]

I just need to rail on you a little bit for this. How else should they find out? When you pick up should they just hang up on you?

[/ QUOTE ]

Well when we have signs up all over the bank and when you call the 800# its says we are only closed Thanksgiving Thursday and you get approx. 10-15 calls (maybe more because those are the ones I answered) that day it was very frustrating.

[davelin]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]


Me: Thanks for calling XXX how may I help you?
Her: I was just calling to see if you guys are open today?
Me: [img]/images/graemlins/confused.gif[/img] Yes we are... (Thinking to myself: No, I am just here to let you know we are closed)
Her: Oh okay, thank you just making sure.

[/ QUOTE ]

I just need to rail on you a little bit for this. How else should they find out? When you pick up should they just hang up on you?

[/ QUOTE ]

Well when we have signs up all over the bank and when you call the 800# its says we are only closed Thanksgiving Thursday and you get approx. 10-15 calls (maybe more because those are the ones I answered) that day it was very frustrating.

[/ QUOTE ]

Unfortunately your average bank patron doesn't notice/recall bank signs. Or perhaps this person hasn't stopped by the bank or called the 800# recently.

[4_2_it]

X,

First one is solid.

Second one seems pretty reasonable. Not many people realize that financial institutions are open on black Friday.