FTP "Waiting for Permission to Login"?

[yellowsub]

i logged onto FTP tonite, registered for the 150, and sat in a cash game. about 10 minutes into my session, FTP freezes, so i quit out & try to sign back in. i get the above message when i try and login, then about 30 secs later, a message saying "the acct you are attempting to access has denied your login.."

wtf?

[Eidal]

Something similiar just happened to me and I cannot relog back in because it says I'm still connected =/

[junkmail3]

[ QUOTE ]
Something similiar just happened to me and I cannot relog back in because it says I'm still connected =/

[/ QUOTE ]

When this happens make sure FT is not running in your processes.

Sometimes when I close the client, it doesn't fully shut down. I end the process and restart FT and everything is fine.

[FTPDoug]

It was a pretty ugly server problem, affected two of our public servers. Very weird things happen to players on those servers, the most important being that they get "stuck" in the system (which is why you get the message that you are already logged in).

Depending on how bad they are stuck, it can take a while to get unstuck. You should be unstuck now.

We are working on processing who was in tournaments, what their chip stacks were, and what they should get. It will basically be your chip equity at the time you got booted, so if you doubled up the first hand of a tournament and then got booted, you would probably get about twice the buy-in back.

You will get back at the least the buy-in plus juice, even if you were down to a few chips in the tournament.

And we also tend to give some cash on top for the inconvenience.

I like to think of it as paid leave, since you do get the night off...

In all seriousness, we have designed it so that when one server goes down, it does not affect the rest of the publics. The next step is to make sure those players can quickly get connected to another public without a disruption to their play. We are able to do this a lot, but some crashes are very hard.

[BS Yee]

Doug,

Thanks for responding here. My main frustration with this issue is that it took a couple of hours for support to get back to me when it was obvious that there was a problem. I'm sure the support inbox was filling up quickly but a simple "we know there's a problem and we're looking into it" would have been nice along with a message on the status page. I had a similar problem with Stars once and I got an e-mail response within 20 minutes and believe me, they were getting thousands at the same time because of a freeze. I like Tilt and I'm not going anywhere but you are being held to the Stars support standard. You posting here is an excellent way of saying that Tilt cares and is responsive.

I have had lag problems in the past and over the summer when I first started playing Tilt, I had disconnect problems. I knew it was the infrastructure and I did the support dance where I did tracert and screenshots, etc. and I got the technical support brush off of "contact your ISP" which I did. The issue was some Level 3 servers in Washington State that were dropping packets and that FT tech support knew about this. Adelphia support said everything was getting out onto the net fine. Isn't it in Tilt's interest to be proactive and work with infrastructure providers such as Level 3 when they know that there's a problem? My ISP will say it's not there responsibility. It seems like this is was a lag issue and tech support was practicing Christian Science medicine and hoping the issue would go away. BTW, at the time I was playing Stars concurrently and had NO connection problems. I brought this up to Tilt at the WSOP hospitality suite but the marketing folks (it might have been you) weren't able to give me anything but a "we sympathize". The problem went away for a while but since the PP pullout, it seems like it's back. I certainly understand if it's a capacity issue but it also seems like a technical limitation.

The spotlight is much brighter on you guys and this is a tremendous opportunity for Tilt to prove why they are a great site. Your marketing is solid and the software is pretty good but these technical issues are unsettling to say the least.

[action44]

As anyone else recieved a refund yet? I have NOT..

[FrankStallone]

This went on yesterday at the worst possible times. It went on in four 22$sitngo's and a 10$ 45 person tournament. I would get booted, and it would say my account was in use, or waiting for permission to log in.. The interesting part was that it was down to three handed in all of the sitngo's when it was the most important time to not miss ten minuts rebooting. The MTT I finished in 8th place and the top 6 were paid.
So I finished with four third place finishes, and a bubble bust. How can they guess the amount I would have made. Seeing I just got blinded down and still got third place money, that should not be acceptable. My Emails have not been returned, ever from that site but perhaps this time they will find the time.
It's the worst feeling knowing people are just passing your bb around until you get logged in.. All times I was out by the time I was able to get back in.... nice.

[action44]

Its been close to a week and no refund. I would strongly advise anyone who has a low bankroll not to play at FULL TILT. As at anytime you could be kicked off there server and they make no real effort to get your money back to you.

Maybe they ought to stop endorsing everyone and their mother and spend some money on their servers and customer suppport..

Since Party failed they could really step it up and be a big player but in my mind they have failed and Ill for one be leaving fulltilt.. Nice Job on taking care of the customers..

[Lestat]

I've gotten that too over the last 2 days. I just keep trying and eventually I get on.

[action44]

This is bs do they refund when this happens..I just happy to see my account was not hacked but this is pissing me off in three 22 sngs....