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Hypothetical Management Decision re: non-tipping patron of restaurant
There doesn't seem to be another forum for this, so sorry if you don't like the thread. Anyways, just curious.
You're the manager or manager/owner of a restaurant, a person comes into the restaurant, and one of your waitstaff says that this person doesn't tip, and that they'd prefer not to serve them. As far as you know, there hasn't been horrible service when this happened. What do you do? --- (No industry experience here) I'd probably either autograt them, or maybe just tell them (politely) to go elsewhere. While I realize that it technically shouldn't matter to the owner if the waitstaff does a freebie, part of the responsibility of the owner is to ensure that my employees are paid for their jobs (by the patrons as well as myself). I think probably the first thing I'd do is ask them about their last visit and if they remember it, remember how they were treated, etc. To try to figure out what had happened. Comments are appreciated. |
#2
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Re: Hypothetical Management Decision re: non-tipping patron of restaurant
In before another tipping catfight.
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#3
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Re: Hypothetical Management Decision re: non-tipping patron of restaur
Do serving staff in the USA not get a wage from the restaurant?
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#4
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Re: Hypothetical Management Decision re: non-tipping patron of restaur
[ QUOTE ]
Do serving staff in the USA not get a wage from the restaurant? [/ QUOTE ] $2/hr. /thread now please. |
#5
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Re: Hypothetical Management Decision re: non-tipping patron of restaur
Should have just put this in the other tipping thread.
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#6
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Re: Hypothetical Management Decision re: non-tipping patron of restaur
[ QUOTE ]
Should have just put this in the "What is the Most Tragic Thing You Ever Had To Deal With" thread. [/ QUOTE ] |
#7
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Re: Hypothetical Management Decision re: non-tipping patron of restaur
[ QUOTE ]
[ QUOTE ] Do serving staff in the USA not get a wage from the restaurant? [/ QUOTE ] $2/hr. /thread now please. [/ QUOTE ] This is not actually accurate. From the Department of Labor: "An employer may credit a portion of a tipped employee's tips against the federal minimum wage of $5.85 per hour effective July 24, 2007. An employer must pay at least $2.13 per hour. However, if an employee's tips combined with the employer's wage of $2.13 per hour do not equal the hourly minimum wage, the employer is required to make up the difference." So the point you were trying to make is false. |
#8
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Re: Hypothetical Management Decision re: non-tipping patron of restaur
Most of the people I hear crowing, "How could you only tip 15%, omg you [censored] cheapskate!" are former servers and as completely sanctimonious as jaydub.
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#9
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Re: Hypothetical Management Decision re: non-tipping patron of restaurant
I wouldn't do anything without corroboration. If another waiter backed up the story, or I had personal knowledge of previous incidents, I'd probably just ask the guy to leave.
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#10
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Re: Hypothetical Management Decision re: non-tipping patron of restaur
I worked in a village restaurant, I knew some of the people wouldn't tip, I still served them. Suck it up.
If you're a manager with an interesting bent to "seeing from the server's perspective", why not try serving them yourself? |
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