First time cashout of Neteller

costanza_g · #1 10-19-2006, 07:58 PM

My friend is having this problem with neteller, for some reason he doesnt want to post here, so ill do it for him.

He deposited on stars, made a few bucks and then wanted to cash out. I told him about neteller and he made an account there. He cashed out a few days ago, and the amount still isnt in his Neteller account. But it also isnt in his Stars account either. Here is an email he got from Stars:

[ QUOTE ]
$xxx will be credited to your Neteller account (xxxx@xxx.com) within 72 hours.

The reason your cashout was split into smaller amounts is because cashouts
are automatically processed back to the method(s) used to deposit, in the
same amounts as your original purchases.

Credits applied back to previous deposits are processed immediately while
cashouts that are more than the total amount deposited must be reviewed by
our security department before being processed. Please allow up to 72 hours
to receive this portion of your cashout.

[/ QUOTE ]

All my Stars to Neteller transactions have been smooth and flawless. Can someone please help us out as to why this is so difficult for hm?

dave1mo · #2 10-19-2006, 08:12 PM

He didn't deposit with neteller. It only cashes out a max of what you deposited with that medium (neteller) previously. Since he didn't deposit anything with neteller, they're going to review the cashout. It should not take more than 3 days though, so he may want to contact stars again. The problem is on star's end, not neteller.

thebeebster · #3 10-19-2006, 09:02 PM

what happens if you've made multiple deposits before a withdrawl? my friend put in 50 with a credit card and then put in a bunch more with neteller. he's withdrawing a bunch of profit in the next day or two. is he going to have wait 3 days?

grounder · #4 10-22-2006, 05:15 PM

I'm having a similar problem. I won a freeroll on a PokerRoom skin and built it up a bit. I withdrew 2 days ago from the skin to my Neteller account. However, the funds are neither in Neteller or the skin. I talked to the skin support and the first person said that the transaction had indeed gone through, but could take up to 2 days. So it's now been over 2 days and I talked to another support person and she said she talked to her manager and to come back tomorrow afternoon.

I also asked if the cashout was considered a P2P transfer, she said it wasn't. The reason I asked is because I haven't registered my bank account with Neteller yet (I'm in Canada and going to make a $US chequing account for Neteller due to exchange rates). Neteller said it needs a certified account for P2P, but not from merchants on their site. So will not having a registered account cause problems?

Twilight · #5 10-22-2006, 06:18 PM

Not having a certified account isn't going to be a problem. I've been using my non certified account for years to transfer money between poker sites.

grounder · #6 10-22-2006, 06:27 PM

Thanks for the heads-up Twilight. Now to just wait for that withdrawal to clear & hope not to lose my money.

Rainbow Warrior · #7 10-23-2006, 02:10 AM

[ QUOTE ]
I'm in Canada and going to make a $US chequing account for Neteller due to exchange rates

[/ QUOTE ]

This can't be done.
EFT transfers from Neteller to Cdns. can ONLY be made to Cdn funds chequing accounts. (1.9% exchange fee)

Or you can have them mail you a cheque in US funds. Your bank will charge you and possibly make you wait til it clears.

grounder · #8 10-23-2006, 03:35 PM

[ QUOTE ]
This can't be done.
EFT transfers from Neteller to Cdns. can ONLY be made to Cdn funds chequing accounts. (1.9% exchange fee)

[/ QUOTE ]
I did some searching of prior posts and realized this. I'm going to use Party for future withdrawals.

MOMOwheeler · #9 10-23-2006, 12:17 PM

I have a similar question: I recently cashed out $1000 from Stars to NT and they only gave me the first $165, the rest is being reviewed.

Now for my question; 1 week from now, lets assume I want to cash out $1000 again. Am I only going to get the $165 again (with the rest pending) or has that $165 been nullified after the first cash out, meaning I should get the full $1000 the second time around without the review????

CybrPunk · #10 10-23-2006, 12:42 PM

You will get that review until the sum of all of your prior deposits exceeds the amount you are withdrawing.

As an example, the sum of my total deposits throughout my entire history with Stars is under $1000. I am forced to go through the review process every time that I withdraw in excess of $1000 to my NT account because it is more than the sum of all of my prior deposits.