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#1
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Pot Awarded to Wrong Player... ONLINE!! (Pacific)
My dad is a casual micro-micro stakes NL player who just had a pot awarded to his opponent with the losing hand! WTF?! I prob played close to 500K hands and never once experienced something like this (although I don't play on pacific poker).
Dad's email to pacific: At about 11.36 pm Pacific time on July 25/2007,(Eastern time 2.36 am on July 26), I played at table Bahia Cooler NL 1c2c and was holding pocket Jacks when the board had a pair of eights. It was wrong that the pot $1.90 was given to the looser Vbopp holding AK only. Hand #2074484024 Pacific's response: Dear xxxx, Thank you for contacting 888. First of all, I truly apologies for the clear error made in the hand you have provided us with. I am unsure of why the software will pay the winnings of $1.93 to your opponent who only had a pair of 8s. Where as you had two pairs of 8s and Jacks; please note that I have forwarded this matter to the relevant department to review and work out any hiccups with the software. In the mean time please accept a credit of $2 to your account for the inconvenience caused by this error. XXXX, I hope that this can go some way to prove that at Pacific Poker we are dedicated to dealing with all issues in the same professional manner, and that we are prepared to act responsibly and fairly in judging any issues that are raised. It is a pleasure to have you as a member and we look forward to assisting you in the future again. Kind regards, Desrie.G Member Support Representative support@pacificpoker.com www.888.com Wow you gotta be [censored] kidding me here... |
#2
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Re: Pot Awarded to Wrong Player... ONLINE!! (Pacific)
Rigged, obv.
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#3
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Re: Pot Awarded to Wrong Player... ONLINE!! (Pacific)
[ QUOTE ]
In the mean time please accept a credit of $2 to your account for the inconvenience caused by this error. [/ QUOTE ] At least they handled it perfectly. |
#4
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Re: Pot Awarded to Wrong Player... ONLINE!! (Pacific)
Wow, that's a serious problem
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#5
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Re: Pot Awarded to Wrong Player... ONLINE!! (Pacific)
Woohoo! Two bucks!
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#6
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Re: Pot Awarded to Wrong Player... ONLINE!! (Pacific)
post the HH...
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#7
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Re: Pot Awarded to Wrong Player... ONLINE!! (Pacific)
[ QUOTE ]
post the HH... [/ QUOTE ] |
#8
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Re: Pot Awarded to Wrong Player... ONLINE!! (Pacific)
Obv he doesn't have any poker tracking software. I'll ask though. Can't you just type in the hand history number to see for yourself? (I don't play on pacific FYI)
[ QUOTE ] post the HH... [/ QUOTE ] |
#9
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Re: Pot Awarded to Wrong Player... ONLINE!! (Pacific)
no we cant type in hand # and look at your HH, but you should be able to request old HH's...
maybe at most another email to Pacific.. say just for laughs you want it etc |
#10
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Re: Pot Awarded to Wrong Player... ONLINE!! (Pacific)
This doesn't surprise me in the slightest. I remember plenty of instances in the past where the pacific software would totally [censored] something up, really major bugs like unregistering for a tournament and getting your money back, while still being registered for the tournament, etc.
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