Professional Poker Delivery

[cynic757]

I tried to order Professional Hold Em a few days ago and waited like a kid at christmas, but received Hold Em Theory and Practice. Great book, but I already own it. Sent an email to Mike at Professional Poker and he asked me to look at my receipt carefully. I had ordered the wrong damn book.

I said all that just to let everyone know that if you do have any trouble with your order, whether self inflicted or not they'll give a quick and polite response. Even if you are a complete tard.

Thanks to Professional Poker and I eagerly await the correct book [img]/images/graemlins/smile.gif[/img]

[Professionalpoker]

I'm sorry ! I screwed up and did what you told me to do!

[img]/images/graemlins/grin.gif[/img]
We should get it right this time!

[bec1972]

[ QUOTE ]
I'm sorry ! I screwed up and did what you told me to do!

[img]/images/graemlins/grin.gif[/img]
We should get it right this time!

[/ QUOTE ]

Clearly the OP owned up to his mistake, which is so rare in today's day an age. Props to the OP for owning it! Mike, there was no reason to apologize, but it does lend to your "professionalism". I could not be more happy about the service I received from Mike this week. Order 2 books online after his hours of business ended for the day. Realized I wanted another book, called and left him a message on the phone # provided on his site, asking him if he could add it in to the original purchase. He called me the next morning and threw it in with the other two. Ridiculously PROFESSIONAL! Probably will never buy a book on poker from anywhere else again! After hearing about the purchase and the fact that it was on my table, before it was on the shelves at Barnes and Noble, my wife said, "Where was he when I wanted all the Harry Potters?!?!"

Without a doubt a complete CLASS ACT, extremely prompt, courteous and customer service minded!

I have always thought that in the retail world, offering what others can't or won't with repoire will result in word of mouth advertising that will far exceed paid advertising!

[SlickVic]

ship it, ordered both PNL and the sit and go book on the 27th from professional poker after amazon screwed up my pre-order and I canceled and got them today, thanks.

[DiamondDog]

Hope your book arrives soon, cynic757.

Not wishing to hijack your thread, but this seems the most appropriate place to say that I’ve got a smile on my face this morning. I ordered several books from Professional Poker on Wednesday morning. Later that day I received an email to say they’d been shipped, and at 8am this morning the postman put them into my hot little hand.

OK, the shipping cost me a little – I went for the middle option out of the three on offer, so not the cheapest, but not the most expensive – but the books themselves were so cheap to start with, I still didn’t pay more than I would have if I’d got them locally.

Also, have to say their ‘B’ stock books – in supposedly less than perfect condition – represent excellent value. Far better than the tatty copy of Harrington On Hold ‘Em my local Waterstones would have been happy to sell me earlier this week.

All I have to do now is read and learn. Read and learn.

[cjk73]

ProfessionalPoker.com rules! Placed my order Weds for PNL and Fult Tilt Guide and recvd confirmation AND tracking number same day. I opted for priority shipping yet total cost of both books with shipping is still less then what local bookstore prices will be when PNL is in stock.

[DiamondDog]

Sorry - should have added, I live in the UK

[ReidDeCardes]

When I first saw the title of this thread I thought - "Is somebody making a complaint about a company? Why don't they just call the company first?, etc.". It's pre-coffee so I was jumping t oconclusions.

Anyway, I was pleasently surprised to see what was really being said here and I think that a company could get no better ad! I know that they will have at least one more future client.

[cynic757]

Well, things would've gone more smoothly if Mike could read minds, but what can you do? I suppose we'll just have to settle for companies that send you what you order.... *sigh.

[Packard]

I have made at least 3 orders from professionalpoker.com over the last few years and they have always shipped high quality books quickly for me. Definately the way to go.