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#1
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Moneybookers Locks Account for \"Security Purposes\"
I did a quick search and couldn't find any posts, so here it goes...
I opened my Moneybookers account early this year (April) after Neteller stopped serving Canadians. I quickly maxed-out the transaction limit but due to a problem with Party Poker (unimportant) I still had $2500 in the account. So I had to leave it dormant for 90 days until the new transaction period started. I go to use my account in late July and it has been locked for "security purposes". So I apply to renew my passport, which they need to verify my identity. When I finally get my passport in late August, I scan it and a hydro bill and send it to them via their online messaging centre on their website. No response. I email it to them at security@moneybookers.com No response. I call them and get a horrible quality of connection, barely able to hear the person on the other end of the line. She says "Yes, we got your documents. I'll forward them to the right people, but I can't guarantee why your account has been locked, nor when this will be solved." It has been almost a month since I sent them the documents. Other companies take a few days to verify identity in this way. Has anyone else waited this long for MB? I have gotten virtually no assurance that my money will *ever* be accessible. |
#2
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Re: Moneybookers Locks Account for \"Security Purposes\"
I'm gonna bump this, wtf the exact same thing happened to me. I sent them e-mail 1 on september 11th and email 2 saying "WTF is your deal" on september 17th. No response either way.
Has this happened to anyone else? |
#3
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Re: Moneybookers Locks Account for \"Security Purposes\"
I'm currently in Moneybookers limbo too. Account locked. I sent documents. It took about a week to get a response that there was a problem (I'd blacked out some info, they don't like that). Resent a week ago and am still waiting. My patience is running out, I'll give them a couple of days but I'm looking at other options now because my confidence in MB is evaporating very quickly. Click2pay looks like the next option. I miss Neteller [img]/images/graemlins/frown.gif[/img] |
#4
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Re: Moneybookers Locks Account for \"Security Purposes\"
Hmm, I was planning on putting some money in my Moneybookers account and this thread is making me reconsider. Is there anyone who has sent their documents in and received a timely response?
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#5
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Re: Moneybookers Locks Account for \"Security Purposes\"
I have also had similar experiences with Moneybooker. The response time is the worst of any organisation and when a response does arrive, there is never any explanations. I cannot believe how bad their service is.
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#6
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Re: Moneybookers Locks Account for \"Security Purposes\"
Another M.B disaster here! I'd been using M.B since neteller upped and left all was fine.A buddy of mine wanted to fund his new M.B account but didn't want to pay the $30ish fee the wire transfer costs so i transferred him $100 from my M.B account and both our accounts were immediately locked.I was like 'wtf' it states in black and white on their homepage that you can transfer between accounts. Anyways i sent them off the necessary documents got it unlocked after two weeks but my buddy's account is still locked even though he sent in the same kinda documents i did (passport/recent bill) before i did.
And yes i did happen to phone them also,got the same bad connection on the line as OP mentioned with some woman who i could barely hear on the other end of the line. These guys suck. |
#7
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Re: Moneybookers Locks Account for \"Security Purposes\"
I have $27 on my account and it got "temporarily" locked because my transfer to a poker site failed or failed a couple of times. It has been over 20 hours already and no response, though I haven't checked if my account has already been opened or it gets automatically opened as it's only "temporarily."
Maybe it has now a new owner, and new security levels. |
#8
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Re: Moneybookers Locks Account for \"Security Purposes\"
It was Epassporte, not MP.
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#9
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Re: Moneybookers Locks Account for \"Security Purposes\"
[ QUOTE ]
It was Epassporte, not MP. [/ QUOTE ] Wow, you are sharp as a tack. |
#10
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Re: Moneybookers Locks Account for \"Security Purposes\"
[ QUOTE ]
[ QUOTE ] It was Epassporte, not MP. [/ QUOTE ] Wow, you are sharp as a tack. [/ QUOTE ] QFT! |
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