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#1
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This is rather ironic, but yesterday I bought Call of Duty 4, Orange Box, and Rainbow 6 Vegas for 360, all new. I have been playing COD4 for probably 8 of the last 24 hours total and beaten the game, so I wanted to try the multiplayer. For some reason my xbox live wasn't connecting so I picked up the 360 for a second to reattach the wireless adapter and all of a sudden the 360 starts making this really horrible noise, and I shut the console off ASAP and took out the COD4 disc and examined it to find a perfect circular scratch on it, very noticeable with the naked eye.
Anyways, Gamestop's return policy is a little confusing when it comes to these situations. Am I able to get a refund here? All I want is another copy of COD4, not a different game or a cash refund. |
#2
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did you buy the game insurance or whatever? if so, you definitely can. if not, you probably can, as long as you return it quickly.
edit: gamestop/eb games' game insurance is the only "coverage" worth buying on anything whatsoever, imo. covers unlimited replacements for disc damage for any reason for a year, for like $2-3 i think. definitely worth it. edit number 2: try to haggle with the guys, bring your original receipt, and ask to purchase the insurance on all 3 games if they'll let you exchange this one, etc. it's worth it anyway, the $2 or whatever. it's sick. |
#3
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Stores are usually pretty chill about straight exchanges.
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#4
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Even if it's not covered by the store, I assume you could get a replacement from the publisher.
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#5
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[ QUOTE ]
did you buy the game insurance or whatever? if so, you definitely can. if not, you probably can, as long as you return it quickly. edit: gamestop/eb games' game insurance is the only "coverage" worth buying on anything whatsoever, imo. covers unlimited replacements for disc damage for any reason for a year, for like $2-3 i think. definitely worth it. edit number 2: try to haggle with the guys, bring your original receipt, and ask to purchase the insurance on all 3 games if they'll let you exchange this one, etc. it's worth it anyway, the $2 or whatever. it's sick. [/ QUOTE ] I didn't buy insurance or anything, forgot that it existed. I'll definitely do it from now on. I just looked at my reciept and it says that for up to 7 days new games can be exchanged for the same game, but doesn't state what can or can't be returned. When I go up to try and return it, what should I tell them? I'm thinking that if tell them the truth and say I was moving my 360 while it was operating with a disc inside and that caused the scratch they'll claim negligence on my end and won't give a refund. Should I just say something like "this game is giving me errors and has a scratch on it, give me a refund please"? I try to be honest about these types of things, I don't like taking advantage of store policies and effectively screwing the store on a somewhat stupid mistake of my own, but I also remember moving my 360 while it was operating before and not having any problems, so I don't think I'm entirely to blame either. I know 360's have been known to scratch discs without moving them at all, and I believe that has happened to me before. A lot of the blame has to be on Microsoft for making a really buggy game system that has all sorts of problems, but that's a discussion for another time. |
#6
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[ QUOTE ]
[ QUOTE ] did you buy the game insurance or whatever? if so, you definitely can. if not, you probably can, as long as you return it quickly. edit: gamestop/eb games' game insurance is the only "coverage" worth buying on anything whatsoever, imo. covers unlimited replacements for disc damage for any reason for a year, for like $2-3 i think. definitely worth it. edit number 2: try to haggle with the guys, bring your original receipt, and ask to purchase the insurance on all 3 games if they'll let you exchange this one, etc. it's worth it anyway, the $2 or whatever. it's sick. [/ QUOTE ] I didn't buy insurance or anything, forgot that it existed. I'll definitely do it from now on. I just looked at my reciept and it says that for up to 7 days new games can be exchanged for the same game, but doesn't state what can or can't be returned. When I go up to try and return it, what should I tell them? I'm thinking that if tell them the truth and say I was moving my 360 while it was operating with a disc inside and that caused the scratch they'll claim negligence on my end and won't give a refund. Should I just say something like "this game is giving me errors and has a scratch on it, give me a refund please"? I try to be honest about these types of things, I don't like taking advantage of store policies and effectively screwing the store on a somewhat stupid mistake of my own, but I also remember moving my 360 while it was operating before and not having any problems, so I don't think I'm entirely to blame either. I know 360's have been known to scratch discs without moving them at all, and I believe that has happened to me before. A lot of the blame has to be on Microsoft for making a really buggy game system that has all sorts of problems, but that's a discussion for another time. [/ QUOTE ] As long as you are within the 7 days they probably won't even ask you anything. AislePhive: My disc is scratched, I'd like to exchange it. Dude: No problem. AislePhive: ok thanks Dude: you betcha. |
#7
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next time, don't move an optical disk reader (AKA DVD/CD-ROM) when it's spinning :P
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#8
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[ QUOTE ]
next time, don't move an optical disk reader (AKA DVD/CD-ROM) when it's spinning :P [/ QUOTE ] And definitely don't tell the EB guy, they're dicks. |
#9
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[ QUOTE ]
I try to be honest about these types of things, I don't like taking advantage of store policies and effectively screwing the store on a somewhat stupid mistake of my own, but I also remember moving my 360 while it was operating before and not having any problems, so I don't think I'm entirely to blame either. I know 360's have been known to scratch discs without moving them at all, and I believe that has happened to me before. A lot of the blame has to be on Microsoft for making a really buggy game system that has all sorts of problems, but that's a discussion for another time. [/ QUOTE ] It's definitely not the store's fault, it's either your fault or Microsoft's or both. However I doubt the store or the publisher loses much by replacing the game, so I don't think you should feel bad that you might be screwing someone over for a mistake that wasn't theirs. |
#10
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Yeah, big companies like that just write that kinda stuff off.
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