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#1
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FTP has frozen my account with 83000 in it, beatme1/sillysal style
I am a, for the most part, HU limit player. I have been playing basically exclusively at Full Tilt for the last 5 months.
I've done well, climbed up the limits, and mostly for the last few months have played 30/60 and 50/100, though occasionally playing a bit higher or lower depending. I went to bed this morning at approximately 12AM, and woke up at 7AM. I leave my computer on 'sleep' mode logged in(I use Windows Vista), which I always assumed left my account logged in, to prevent the possibility of other people logging into my account, although I guess the connection gets cut off though, which I never knew. I don't think this part is that important though. So, I wake up, turn on the comp., and my account balance says 0.00 when I go to the cashier. I stare in bewilderment for a few moments, then close the client and reopen it, open Keypass where my password is stored, and try logging in, and get 'User ID/PW wrong.' I try using the 'forgotten password' feature, and a new password is sent to my e-mail address, but this does not let me log into my account, which gives me the same error prompt. Right after this, I send off like 20 e-mails to FT, which none get answered for hours, so I make a new account and through observer chat, get help from a FTP pro, who sends off a message to their support. A few hours later, I get this response: Hello Ryan, For your security, we have temporarily suspended your Full Tilt Poker account while our Investigations Team performs a thorough review. Please understand that this is a security measure meant to help protect you and your account. We will be contacting you via email shortly. During this time you will be unable to log in to the Full Tilt Poker software. If we require more time to investigate, we will notify you and keep you updated. All funds in your account will remain dormant until our investigation is complete. In the meantime, if you have any questions or concerns please let us know and we will be happy to address them. Regards, Sean H Security and Fraud Full Tilt Poker I am aware of the sillysal/beatme1 situation, having read the threads in their entirety. A few points of interest: The highest I've played is 200/400. I am a HUGE GAME SELECTION NIT. ANY of the HU regulars there can attest to this. I have only played this high once. The opponent was 'UboughmyBMW,' who I think I had a nice edge against, so I sat. Unfortunately, this was at a 6 max table, I would obviously have preferred a HU table, so a few people joined. I got only about 10-20 hands against him, but played 3, 4, and even 5 handed for an additional 60 or so hands. In total, I played about 80 or so hands of 200/400, the highest I've ever played, and I am playing 3, 4, and 5 handed when I am primarily a HU player. I make this point because it's not something a HU bot would ever do. 2. I don't keep my chat on. I asked support to take it off at least twice, because I have a bad temper at the tables. This is huge +EV for me. I'll add in additional stuff soon, too frustrated etc., and there is another thread in BBV about this, answering things there too. |
#2
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Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
The problem just became solved. Nothing else necessary here. Thread can be locked. Thanks.
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#3
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Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
[ QUOTE ]
The problem just became solved. Nothing else necessary here. Thread can be locked. Thanks. [/ QUOTE ] it can take mere hours to clear someone and reopen their account and give their money back, but it can take weeks/months to prove someone guilty and take all their funds? |
#4
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Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
[ QUOTE ]
[ QUOTE ] The problem just became solved. Nothing else necessary here. Thread can be locked. Thanks. [/ QUOTE ] it can take mere hours to clear someone and reopen their account and give their money back, but it can take weeks/months to prove someone guilty and take all their funds? [/ QUOTE ] The voice of reason. |
#5
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Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
Once again terrible cunstomer service. I and others have posted on this issue several times before, however it's obviously not a priority as long as new customers continue to sign-up.
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#6
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Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
I know after reading these threads I will never play any form of heads up poker on FTP.
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#7
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Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
Ryanski,
Please read your PM's. Thanks. |
#8
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Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
Funds released back?
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#9
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Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
OUt of interest, what is your FT id?
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#10
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Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
Out of curiosity what did the problem end up being? And more importantly did you get your funds back?
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