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#1
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PokerRoom refuses to cashout US player
On a whim, I open up PokerRoom last night and discover, to my surprise, that I still have money on that site. I quickly learn that PokerRoom is now closed to US players. So I go to cash out. I am unable. Apparently I am not allowed even to transfer money on pokerroom. Just had another conversation with their support. His points:
1. US players had a grace period 2. If you can find a way for us to send you your money, please let us know. 3. PokerRoom is different because it is a publicly traded company, Pokerstars is privately traded, and therefore governed by different rules (???) 4. You can look at your money every day online. We're not stealing it. He ended up hanging up on me after refusing to transfer me to a superior. I also got this email response: Hi Mr. Taylor, Thank you for contacting PokerRoom.com support. Thank you for your e-mail regarding your cash-out query. You will be pleased to know that I have read and understood the problem that you are having. In fact I think that I would be just as frustrated if I were you. The problem is that we are prohibited to get the money to you and when the US players were being notified of the new law that is in place. You did have a period to collect your money. Thank you in advance for your patience. Should you have any further queries, please contact us again. Regards, Luthando PokerRoom.com Support Team I also spoke with the support in chatbox person who said: "Card, no US banks will accept money from online gaming sites... Until we find one that does...." A previous conversation with a support personnel said, "we're looking for another way to get US players their money." However they all seem to reiterate the point that, "there was a grace period, you had your chance." but stop short of saying, "so we're keeping your money." My questions: Is it legal for them to send me my money? What should I do now? |
#2
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Re: PokerRoom refuses to cashout US player
Try to get them send you a check. I think paper checks are specifically exemted from the UIGEA. Maybe find the specific language in the statute that says it doesn't restrict paper checks, and cite it to them in e-mail.
Or even better, tell them to put some hundreds in an envelope and mail it to you. |
#3
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Re: PokerRoom refuses to cashout US player
[ QUOTE ]
My questions: Is it legal for them to send me my money? [/ QUOTE ] It seems their opinion that they are unaware of "legal" method of withdraw. The paper checks are exempt is a myth. The first US bank in the system is required to know its "customers", to the poin that is they think "your" money is from an illegal source, US banking laws inculding the UIGEA, require that bank to find a way and justification for atempting to "over" block as much as possible. [ QUOTE ] What should I do now? [/ QUOTE ] Given that it is seemingly an amount you forgot about some suggestions like going there to get your money seem impractical. Realistically your best option seems to be along the lines attpemting to find some sort of private player to player transfer. D$D |
#4
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Re: PokerRoom refuses to cashout US player
I see your point. I see their point. Realistically, it was your responsibility to cash out the money before the grace period.
I think you just wait a year or so and hope they open back up to u.s. customers. I'm sure it's not a very large amount of money to you since you didn't miss it for over a year. |
#5
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Re: PokerRoom refuses to cashout US player
There is nothing in the UIGEA that makes transfers from a gambling site to a US person illegal. They at least have not claimed otherwise.
The problem is they have no US bank or other system to send you your money, and they are not going to create one just for you. They truly could send you a check, drawn on their bank in whatever foreign country. If checks are a normal PR method, this should not be a hassle, though there is probably a fee and a minimum amount (which, given your description, you probably dont meet). But if they send checks to their European players, they could send one to you too. Skallagrim |
#6
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Re: PokerRoom refuses to cashout US player
Because I am curious, how much did you have left on there such that you didn't notice it for a year+, if you don't mind of course?
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#7
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Re: PokerRoom refuses to cashout US player
their stance is understandable. you must leave the country to get your money back. they gave you a certain amount of time to withdraw, right?
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#8
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Re: PokerRoom refuses to cashout US player
if they send him money, then why not let all americans who still have money in their account to continue playing as they are not accepting money from the USA? the company obviously hasnt taken that stance. there stance is no transactions to or from the usa. he had a grace period to withdraw and didnt, now he needs a foreign addy as far as i can tell.
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#9
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Re: PokerRoom refuses to cashout US player
[ QUOTE ]
2. If you can find a way for us to send you your money, please let us know. [/ QUOTE ] Seems ludicrous to me. The UIGEA targets transfers TO gambling businesses, not transfers FROM gambling businesses. I don't know of any regulation or law which prohibits somebody from returning your own money to you. They should be able to legally send you a check drawn on any institution anywhere and you should be able to legally cash it. (At least as far as the US Federal government is concerned.) |
#10
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TruePoker wants US poker players business and is willing to help ...
I would agree that this sounds ridiculous on the part of the poker site.
I would go further, as we would certainly like to GET business from US players who are in this situation with poker sites which refuse to cash someone out just because they are from the US. I want to offer what assistance we can to Card or anyone else who has frozen balances at sites which simply refuse to pay US players. So, if anyone wants to contact Pokerroom or other sites with this policy, I am willing to offer those players BOTH a First Time Deposit bonus and the ability to get a cashout .... TruePoker will accept a transfer of funds from PokerRoom or other US-phobic site, via wire or other means acceptable to that site and credit the player with a TruePoker account for your transferred balance. We will also be glad to give such players a First Time Deposit bonus. We have no issue cashing out US players' withdrawals and would welcome their business. We can certainly allow US players to cash out. Card, feel free to suggest to PokerRoom that we are willing to accept a transfer offshore on your behalf. (If they want toconfirm this TruePoker policy, they can email management@TruePoker.com). |
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