PokerStars crashed and lost last hand's results

[Noodles.]

It just crashed...

[geo8o2]

yes it did

[Brons]

Too bad, was running pretty well.

[Noodles.]

Brilliant error messages by the way, after a while:

[ QUOTE ]
Multiple failures trying to establish physical connection.

[/ QUOTE ]

[Takshi]

Aww man better be up soon

[soah]

it should have gone down earlier when I was losing

now I come back and win a couple pots and it goes boom

[Guthrie]

[ QUOTE ]
Brilliant error messages by the way, after a while:

[ QUOTE ]
Multiple failures trying to establish physical connection.

[/ QUOTE ]

[/ QUOTE ]

Supernova Elites are allowed to use psychic connections.

[ArgusSpets]

WTF WTF WTF WTF... I run amok seriously... here you go for all the "give them time to sort it out"...

Emails (read from bottom to top):


What the [censored]. You are kidding me?!? I want to talk to one of your officials... because I am serious ripped off and pissed off infinite... so you want to tell me seriously that when YOUR SERVER CRASHES because of whatever problems YOU HAVE... that you keep ALL the money which is in the pot on the table and neither player gets it back (because Im sure the guy who LOST the pot did not get any money at all either... which is only correct... the money was allready shipped to me). That would be dozens of thousand dollars YOU KEEP WHEN YOUR SERVER CRASHES? This is something ripe for documentary in television... and believe me Im seriously pissed off so Im not only to cash out all my money and my points and youll never ever get rakeback again off me but Im trying everything to get your job and pokerstars in serious trouble (allthough I doubt I can because its such a large company etc.).

As I said I want to talk to one official manager or something... and Im certainly going to get something moving (there have to be some online rights belonging to online gambling etc.)... WTF youre stealing MY MONEY...


xxxxxxx xxxxxx














> -----Ursprüngliche Nachricht-----
> Von: "PokerStars Support" <support@pokerstars.com>
> Gesendet: 18.07.07 17:29:18
> An: xxxxxxxxx@xxx.de
> Betreff: RE: crash after scheduled downtime


>
> Hello xxxxxx,
>
> Thank you for your email. Unfortunately the system only counts hands that
> were fully completed prior to the site disruption. A hand is only counted
> as being completed when the cards for the following hand is dealt.
>
> As a result, the pot that you saw being awarded will not have been
> completed prior to the site disruption and will not have been counted. As
> the hand was not completed we do not have any record of it and we are not
> able to issue refunds on such hands.
>
> We apologise for the inconvenience.
>
> Regards,
>
> ScottW
> PokerStars Support Team
>
>
>
>
> ----- Original Message -----
> From: xxxxxxxx@xxxxx
> Sent: 2007/07/18 09:53:05
> To: support@pokerstars.com
> Subject: crash after scheduled downtime
>
> >I lost the connection to pokerstars due to a server problem probably (it
> was right after the scheduled downtime today). Before the server crashed I
> won an 140$ pot on a NL200 table with 44 which flopped A34. I wasnt
> credited the 140$ when I was able to reconnect again (and see the
> cashier). I am supposed to get that money back immediately and I have no
> intention of writing further emails or discussions... Im super sour and
> not in the mood to. I pay like 15k$ rakeback every month and the server
> crashing on its own (after selecting tables etc.) is super frustrating...
> but beeing ripped MY MONEY IS HILARIOUS... WTF... (the hand was completed
> and the money was drawn to my side of the table... then the tables froze).
> I want it back immediately. (I dont even know if there were other hands I
> won and I wasnt credited because I played 6 tables at the time - please
> check that).
> >
> >xxxxxx xxxxx

[ArgusSpets]

and now?

[Spartan1983]

Of course. I'm up $300+. Why couldn't it go down yesterday?