Winward troubles

[JasonX]

Dear readers,

I hope this is the right forum, if not, please move this topic.

I signed up at Winward because of the nice bonus they offered. I wish I never did, and I hope this can serve as a warning to others.

If you have any contacts, I would really appreciate any help.

Well, here is my story on Winward [img]/images/graemlins/mad.gif[/img]

On Saturday the 5th of May, I signed up for the $500 bonus they promote. When I tried to log in for the first time, my account was disabled. Figuring some security, I contacted Live Support. They apologized for the trouble, enabled my account and gave me $10.
I deposited $500 and went to check if the bonus was added. It said that I had an "unqualified bonus" of $ 500 [img]/images/graemlins/confused.gif[/img]
I contacted Live Support again, and the problem was fixed via e-mail. Time to start playing...

I played BJ and kept track of my wagers. At the right time, the bonus was added to my available funds, so I could up the ante a bit. After playing enough during 2 days, I was up $500, for a total available fund of $1500 (of which $500 was sticky).
Just to make sure, I contacted Live Support, and asked if I had met the WR just in case I wanted to cash out a bit. She told me "I'd better contact the accounting department on that". Because of the time difference, I couldn't at the moment and left it to that.

On Tuesday the 8th, I tried to log in for some more BJ-action, only to find my account was disabled. Stunned, I contacted Live Support. All she could tell my that my account was closed by Management Decision and my initial deposit would be refunded :eek2:
So apparently they don't like winners and just take away any profits like that??
I had to send an e-mail to 'johan@winwardcasino.com' for further explanation. Of course, I did immediately.

Although they advertise with a "24hr response time", I did not receive any word. So I contacted Fred from Live Support (transcript below). Basically, he tells me it's no use in trying to contact them because the decision was final.

This means they lure you in with juicy bonusses, but when you win and have the nerve to merely inform about a withdrawal, they'll void your winnings, close your account, ignore you. For now, I can only hope to get my deposit back but I won't know untill next monday/payday.
If I get any answer to why, I'll report back. I'll also send this to aka23 and others for their consideration.

They will probably label me as a bonus abuser (even tho I haven't cashed out a single dime). Great way to treat customers.

My opinion: ROGUE and avoid.

Fred: Hello, this is Fred. How can I help you?
you: Hi Fred, I would like to talk to someone of the management of Winward
you: I sent an e-mail yesterday but it's 23 hours later and no reply
Fred: what is the email about?
Fred: Can I have your User ID please ?
you: JasonXNL
you: my account has been disabled by management decision, but they told my they refunded my deposit. I don't know why my winnings are voided
you: I have only been playing for a couple of days :-/
Fred: Please hold on for a moment while I check in your records...
Fred: your account will be refunded as soon as possible
Fred: check your inbox
Fred: this is the message from management
you: I didn't receive anything yet
you: but will my account be re-enabled or my deposit refunded?
Fred: deposit
you: But I want to know WHY my winnings are taken away and my account closed
Fred: there is all there is to it
you: I didn't do anything wrong, but playing for 2 days :S
Fred: management call
Fred: sorry
you: Give me someone from the management
Fred: not available
you: when will one be available?
Fred: management has made a decision on this account
Fred: there is no point on contacting them
Fred: nor will it be
Fred: just check your inbox
you: This is great for their reputation then. When will my money be back?
Fred: keep checking your balance and inbox
you: Well, still nothing in my inbox
you: don't receive any mail
Fred: ok, later then
you: I expect my money back VERY soon, cause it's mine, Winward has stolen enough already now
Fred: ok
you: Have a great day Fred, I know it's not your fault
Fred: keep checking both things
Fred: yes i know
you: I will

[john kane]

bump.

i just searched for 'winward' becuase i have had to write off $500 i deposited (whilst drunk). i then couldnt withdraw it becuase i had to then play 15x my deposit till i could withdraw as i had been given a bonus. i said i just wanted the money back, no bonus, they said this was not possible.

avoid.

[Abelardo]

This is bad... contact your affiliate he might offer more help, have you played at all? You just have to keep trying, tell them you don't like the software, your favorite game isn't there or things like that... I did this one about a year and a half ago, didn't run into much heat then but they were clearly not happy about it, now they're rogued... I wish you luck

[john kane]

I am going to make it my mission to get my money back. Here is my chat log i just had:

Andrew: Welcome to Live Support my name is Andrew, how may I be of assistance to you?
ME: Hi Andrew, I really need my money withdrawn
ME: I have had it in this site for almost 3 years now
ME: I have to pay dental bills
ME: Could i please get a cheque sent to my home address for the $500 I deposited
ME: Are you there Andrew?
Andrew: In order to request a withdrawal you need to have a Neteller account.
ME: I have a neteller account
ME: You can keep my $100 profit
ME: I just want my $500 back
Andrew: You will have to contact us back in 1 1/2 hours in order to check with accounting what can be done.
ME: Will do, I really need this money, I need Root Canal treatment on one of my back teeth
Andrew: I see
Andrew: Well contact us then to see what we can do
ME: Will do, thanks for your time
Andrew: You are very welcome. If you need anything else do not hesitate to contact us back, we are here to help.


I'm going to get this $500 back.

[mocky]

Wow i wont be playing there then.

[Nina]

This should be in the zoo. More readers.

[john kane]

So I contacted them again tonight.

Summary of chat:

Becuase you have not logged into you account in the last 12 months, we have erased details of your transactions and balance, the only details we have are your name, password and creation date.

I then ask them what happened to my $600 in my account

We perform an annually removal inactive accounts. Contact your bank and ask for a refund.

Me: but why would a bank refund me when they do not have the money, as I deposited into your casino.

they then tell me they have no records of any deposits or any balance.


greattttttttttt.

AVOID.