Very Interesting Dilemma with prize from SportsBook

[Yanun]

I win a tourney ~12:30am EST on Monday morning. Didn't realize until the final table that in addition to the cash, there was a prize. Trip for 2 to the Playboy Mansion Celebrity Tourney, including Airfare and accomodations for two nights. I win the tourney (Sweet!) and try and find info on the site. Nothing. It is pretty late for me so I go to bed, and try contact SB at ~8:30am Monday from work. I get the run-around from the support folks, they will send an email within the hour. Nothing by 12, so i call back, same story. at 2:40PM Monday I get an email with info on who to contact for arrangements, etc. I call the number listed for the travel agent, but she doesn't know when the event is, so she sends an email, and calls me back in a little while, and the event is Tuesday! TOMORROW! I live in Tampa, with a job, wife, kids, so this is impossible, I would have to leave within the next few hours and miss most of the week of work.

I emailed and called, trying to find out what time the event was, if i could sell/transfer the package, or maybe trade it for a future event. As of now (Tuesday at 2PM) I am still not aware of the actual time of the event! No one from SB has returned my emails/phone calls. The lackeys that I was able to get on the phone told me that everyone was at an event, or on vacation etc. The travel agency lady has been very helpful, but all she wants to do is book the flight/hotel. She was not able to get an answer as to if I had to make my own arrangements for ground transportation.

I hope SB will step up and do the right thing, but I am not very hopeful. Anyone had any experiences anywhere along the lines of this? Any advice? We thought about getting the plane tickets (they are ~$1400 each), going to the airport, and trying to get a credit, but not sure if that would work.

Regards,