Golden Palace payment problems?

Dave2020 · #1 03-03-2007, 01:36 AM

Finally!!!

(I had whined about not getting my money in lots of other threads and I have heard some of the same from others)

This check was requested on January 28 for those of you who are still waiting!

snoop01 · #2 03-03-2007, 11:57 AM

I made a withdrawl request on 1/31 and rec'd an email on 2/5 saying the check was sent. Based on your 1/28 and my 1/31 request difference this is good news for me YES!!!!!!!
Finally I can't deposit an amount of money in a site that allows me some flexible table choices.

Thanks for the update Dave

snoop01 · #3 03-06-2007, 12:39 PM

Still waiting, BOOOOOOOOOOOOOOOOO!

Any1 else get their check from here?

Dave2020 · #4 03-15-2007, 05:14 PM

Oh boy...

Bad news regarding the check I was so happy about. I tried calling Golden Palace about this but I was mysteriously cutoff after waiting on hold for 15 minutes.
Here is the email I wrote...

Hello,

I am a former player from the US who recently requested 4 checks from you.

The first check was requested on January 28 for the amount of $1,000. I received this check from Web Merchant, LLC and deposited it into my bank account on March 6. I found out today that the check was returned and marked "REFER TO MAKER". After contacting Web Merchant, LLC I was told I needed to contact Golden Palace to resolve the issue. My bank charges a $5 fee for returned checks which I expect to be payed for by Golden Palace.

The second check was requested on February 3 for the amount of $500. I also received this check from Web Merchant LLC but again, after depositing it into my bank account, it was returned with another $5 charge.

The third check was requested on February 10 also for the amount of $500. I have not received this check...

The fourth and final check was requested on February 27 for the amount of $1310.77. I have not received this check...

In summary I am waiting to receive a total of $3320.77 from Golden Palace.
$3310.77 for the amounts previously requested plus $10 for the returned check fees.

Please contact me ASAP,

(contact info)

snoop01 · #5 03-15-2007, 06:36 PM

I have been trying to get ahold of someone there all day. This is really starting to make me mad.

Someone please contact us US players formely from GPP that are awaiting there checks. I have a 3K check that I requested on 1/31/07 that was first sent on 2/5/07 then I was told it was sent on 2/2/07 then recently ( last friday) told it was sent on 2/20/07 and that I should have it in a week and half from the sent date. HMM, that had already come and past at the time of the conversation with CS and he told me that I should have it this week and that my money as well as everyone else's was safe. Safe how I ask now, in there pokets?

Someone get back to us ASAP!

snoop01 · #6 03-15-2007, 06:41 PM

I see that they are apart of the BIG Kahnawake Gaming Commission, so right now I'm thinking of calling that group and file a complaint against GPP. I have been hung up on now 7 times. 6 through the poker number and once I tried using the casino number. This is getting a little ridiculous.

snoop01 · #7 03-15-2007, 06:59 PM

Dan,

After numerous attempts, I just got through with them. I'm currently talking with an "Joe" from CS. Right now I can tell you that all fee's incurred from the returned checks will be covered at GPP's expense.

I have him working on cancelling my current check and telling me more info as to what is going on with Web Merchant,LCC. I will write back here as soon as I get more info.

snoop01 · #8 03-15-2007, 07:09 PM

OK, It looks like everything that I have been told these past 4 weeks have been mistruths at best. At this point I just got off the phone with Joe from CS and he told me that my check was sent today via regular courier. This will take about 2 to 3 weeks for me to get it.

Also asked if I would have any problems depositing this check and he reassured me that the problem has been fixed and any fees that anyone has encountered will be covered. I will keep everyone posted with the info as I get it.

psusnoop

Dave2020 · #9 03-15-2007, 09:25 PM

Thanks for the info snoop. I'm gonna try getting through by phone again tomorrow when I have more time. What number did you call when you finally got through? I have two different numbers...

snoop01 · #10 03-16-2007, 07:24 AM

I kept trying both numbers, not sure which one I was on when it got through. I was actually using three numbers. I had 2 for my poker account and I had one for the casino.
Good luck and be persitant, but also keep your composure as well. (which is hard, but I've always found that being respectful can go alot farther then not being respectful) espsecially since I WANT MY DAMN CHECK! LOL