not just americans AP wants ID from...

hypermegachi · #1 04-30-2007, 09:05 PM

tried to cash out $71 from my account. it was rejected. the cashier didn't say a word about why it was rejected. it just listed the CS number for me to call. called them up, and yep...i gotta send them photo ID + utility bill.

grrr...canadian here btw.

i don't know whether to rate their customer service crappy for failing to list it in the cashier for why the cashout was rejected...or whether to rate their customer service good for the friendly guy over the phone.

anyways, has anyone tried sending ID info and they also smudged out things like driver's license numbers, or account numbers? i really don't like the idea of a poker site having this info...but if i have to, i guess i have to [img]/images/graemlins/frown.gif[/img]

JOHNY CA$H · #2 04-30-2007, 09:07 PM

[ QUOTE ]
tried to cash out $71 from my account. it was rejected. the cashier didn't say a word about why it was rejected. it just listed the CS number for me to call. called them up, and yep...i gotta send them photo ID + utility bill.

grrr...canadian here btw.

i don't know whether to rate their customer service crappy for failing to list it in the cashier for why the cashout was rejected...or whether to rate their customer service good for the friendly guy over the phone.

anyways, has anyone tried sending ID info and they also smudged out things like driver's license numbers, or account numbers? i really don't like the idea of a poker site having this info...but if i have to, i guess i have to [img]/images/graemlins/frown.gif[/img]

[/ QUOTE ]

wow, I was thinking of opening an account on AB. Not anymore.

hypermegachi · #3 04-30-2007, 09:28 PM

i'd also like to add that i've desposited/withdrawn without problems numerous times without problems prior to the neteller crap that happened.

i also made a moneybookers in/out no problem. this cashout was rejected when i made a $20 deposit and then made a $71 withdrawal into a click2pay account to fund it. i never gave them any play during this time, so that's probably what triggered it.

IRuleYouHard · #4 04-30-2007, 09:49 PM

I used a credit card to deposit on wed night. Sent in all documents on friday night. Contacted them at least 5 times since then and they seem to have "lost" my id and credit card photocopies. Seems like I'm falling for a scam...

Dignam · #5 05-01-2007, 12:56 AM

I've color scanned all info and used MSPaint to smudge it out. Call the # while you send it and you can get verified over the phone instantly.

KotOD · #6 05-01-2007, 01:40 AM

[ QUOTE ]
I've color scanned all info and used MSPaint to smudge it out. Call the # while you send it and you can get verified over the phone instantly.

[/ QUOTE ]

But then they couldn't complain here.

twobitplayer · #7 05-01-2007, 02:52 AM

At least they gave you a number to call. The absolute poker jokers just stole my money from me with no way to contact them. And now we get to watch them destroy UB also.

KotOD · #8 05-01-2007, 03:56 AM

[ QUOTE ]
At least they gave you a number to call. The absolute poker jokers just stole my money from me with no way to contact them.

[/ QUOTE ]

Yup, no one here has ever talked to Absolute.

IRuleYouHard · #9 05-01-2007, 04:11 AM

my point is... I sent the fax... it said completed... which means it printed out on their fax machine. how can they not have my documents? Also they were supposed to credit my account with the VIP bonus on thursday and its is now tuesday and I have no bonus.

hypermegachi · #10 05-01-2007, 02:02 PM

[ QUOTE ]
At least they gave you a number to call. The absolute poker jokers just stole my money from me with no way to contact them. And now we get to watch them destroy UB also.

[/ QUOTE ]
actually, when they put that in for the reason the cashout was rejected, they had a typo in the number. i had to go into the FAQ to get the correct number.