Company policy on replacement cards- Copag, new KEM, etc

Lottery Larry · #1 03-13-2006, 06:55 PM

I've sent out emails to various companies to determine what replacement card policies they may have. I will update this as I get replies.

So far, the best bet seems to be for you to go to the company that sold you your cards and see what they can do- you might even get replacements for free.

Your next best bet might be to check here:
Home Poker replacement thread

Lottery Larry · #2 03-13-2006, 06:57 PM

"Copag does have a card replacement guarantee and we honor that guarantee. To get a replacement card send us a self addressed stamped envelope with $2 or you may use paypal and send $3 to orders@copags.com. Be sure to include the design of the card, color, index size, card size, card value, and suit. Also, before you send payment, email us to make sure we have your requested card in stock.

The mailing address is
Copags.com
161 Shoreview Dr.
Longview, TX 75605"

[NOTE- I've sent a follow up request, because 30% of a regular deck's cost for ONE card seems excessive]

Lottery Larry · #3 03-13-2006, 07:00 PM

"Dear Valued Customer,

United States Playing Card Company has purchased the Kem Company name, Processes, and Equipment. However, we did not receive any of their old inventories. Therefore, USPC is not equipped to honor KEM's Replacement Card Policy.

We are in the process of producing KEM cards at USPC.The United States Playing Card Co. guarantees the quality of all of our playing card brands.

If a manufacturing defect is found in a deck of Kem made by the USPC, we will be glad to replace it. Please send the Ace of Spades, a brief explanation and the defective card (if possible) to:

United States Playing Card Company
4590 Beech St
Cincinnati Oh 45212"

Lottery Larry · #4 03-13-2006, 07:01 PM

"Lottery Larry (wrote:

Does Dal Negro offer a replacement card policy, where customers who damage a card in their deck can send in the damaged card and receive or purchase a matching replacement?

Thank you"

Hello,

Currently they do not. Our company is in the process of developing that policy for our customers.

Thanks,
Dalnegrocards.com

ky70 · #5 03-14-2006, 12:27 PM

Nice work

Zetack · #6 03-14-2006, 01:15 PM

Interesting. It never would have occured to me that a playing card company might do this.

Lottery Larry · #7 07-16-2006, 01:23 PM

[ QUOTE ]
Interesting. It never would have occured to me that a playing card company might do this.

[/ QUOTE ]

I'm sure Kardwell (original KEMs) did it to make it worthwhile for people to invest in their $30 setups. If you could damage a card in a few games by accident, you wouldn't want to be out $30. The $1 replacement policy was a good idea and was probably just copied by other 100% plastic card manufacturers.