Problem with Iron Man Store

[cat923]

I attempted to purchase a $26 token from the Iron Man store to play in the 26K guarantee tourney. The medals were deducted from my account. This was 3 hours before the tourney.

I got no token.

I wrote to support regarding this and have yet to have a response.

I am playing in the tourney with a cash buy in. Should I expect a cash refund from FTP?

[Backspin20]

lol

you should expect a token tommorow or the next day

[DMoogle]

[ QUOTE ]
lol

you should expect a response tommorow or the next day

[/ QUOTE ]
FYP. They've said before that they're overloaded right now with the Ironman Store items and they're working on automating it. You should expect your token within the next two weeks, I believe.

Also, don't expect a refund.

[dtan05]

eh? does that mean the full tilt store items dont come until like 2 months later?

[DMoogle]

[ QUOTE ]
eh? does that mean the full tilt store items dont come until like 2 months later?

[/ QUOTE ]
No, I've heard very mixed reviews on the FTP Store. Some people get their items in 3 days, some still waiting after over a month. Also, FTP Store =/= Ironman Store.

[BigBiceps]

my tokens usually come in 2 days or so.

[DMoogle]

I can't edit my first post, so I'll just reply again.

I said that you should expect your token within the next two weeks. What I meant was that it may take up to two weeks or so for you to get it, but it may very well take much less time. I've never ordered anything from the Ironman Store, I'm just judging by the people I know who HAVE ordered things.

[numbnuts007]

I did the same thing when the iron man store first opened. I've still got a token sitting in my freaking account. Has anyone had any luck trading them back in for cash?

[cat923]

I got this email from FTP 14 hours later:

Thank you for contacting Full Tilt Poker Customer Support.

Please accept our apologies for the delay surrounding your Iron Man
store purchase. Under normal circumstances, Iron Man store purchases
should take 1-2 business days to reach your Full Tilt Poker account.

Again, we apologize for the delay in crediting your purchase from our
Iron Man Store, and thank you for your patience. We are constantly
working to improve the speed and efficiency of our systems.

For full details on our Iron Man Challenge, as well as our other great
promotions, please visit http://www.fulltiltpoker.com/promotions.php

If there's anything we can help you with, please contact us at
support@fulltiltpoker.com.

Thank you for playing at Full Tilt Poker!

Regards,

Nicole
Full Tilt Poker Support