Address Verification Process at FullTilt is Awesome

[NU Star]

This is a very frustrating string of emails I've gotten from Fulltilt. The first message as at the bottom, the top is the newest. I don't really understand how they're not equipped to handle 100kb jpeg files. I don't think I can send a scanned credit card statement much smaller than this. (my replies are bolded)











Hello Charles,

Thank you for contacting Full Tilt Poker Support.

This is to confirm that we have received copies of your documents
however, the file size was still too large. Our system generally
truncates files after a certain file size. This caused half of your
documents to be cut off.

In order to verify your age and identity, we will need you to resend
these documents. Please ensure that when you fax or scan the document to
use the highest possible resolution so that it remains clear. We require
that players send us the whole document and not have anything covered or
cut off. This is to ensure the reliability of the documents. We ask you
to be sure to send the entire document, stubs or fronts of mail
envelopes, will not be sufficient.

Before you resend the information, please double-check to make sure that
the documents are formatted such that we are able to read all letters
and numbers. If we receive illegible documents, we will be unable to use
them and would have to ask you to send the information again. Scans
generally produce a higher success rate for verification as the photo
quality is much higher. If you choose to fax, please take advantage of
the contrast setting most fax machines have. Setting the contrast higher
generally diminishes the darkness of the photo which results in a
lighter and clearer photo when faxed.

Once again, you may e-mail us a scanned copy of your information or fax
these documents to 1-877-TILT-FAX (1-877-845-8329). Remember to include
the reason why you're sending in your ID, your Full Tilt Poker player
ID, and your real name on the fax to expedite the processing of your
documents.

Thank you for your cooperation in this matter.

Regards,

Loreen
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------


Original Message Follows:
------------------------


Ok, attempting to resend as JPEGs. The 2 files I'm sending are 108kb
and 141kb. You will have to let me know if I need to make them smaller
than this, and if so how small. Thanks.

Thanks
Charles

On 4/25/07, Full Tilt Poker - Acc Info <accountinfo@fulltiltpoker.com>
wrote:
Hello Charles,

Thank you for responding to Full Tilt Poker Support.

This is to confirm that we have received copies of your documents
however, the file size was too large. Our system generally truncates
files after a certain file size.

We understand people change their living addresses, however as stated in
our previous email we require a piece of official documentation with the

address on your account. If you are at school, you may have tuition
registration or bill that has your current address. Please review your
files for a piece of official documentation that has the same address.

If you have a digital camera, that would be an easy way to capture and
send in your identification. Also, using 'Paint' (if you are a PC user),
you should be able to resize your images within a minute or so. Here's
how:

- Right-click the file you wish to send and select 'Edit'
- Once the image has opened in 'Paint', hit [ctrl W]
- Type a smaller percentage into the top two boxes (make sure they're
the same number) and click [OK]
- Save the image an attach the newly resized version to your emailed
reply to us.

Before you resend the information, please double-check to make sure that
the documents are formatted such that we are able to read all letters
and numbers. If we receive illegible documents, we will be unable to use
them and would have to ask you to send the information again.

Once again, you may e-mail us a scanned copy of your information or fax
these documents to 1-877-TILT-FAX (1-877-845-8329). Remember to include
the reason why you're sending in your ID, your Full Tilt Poker player
ID, and your real name on the fax to expedite the processing of your
documents.

Thank you for your cooperation in this matter.

Regards,

Ken
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------


Original Message Follows:
------------------------

I've attached my driver's license, a bank statement and a credit card
statement. The address on the license isn't current, since it would be
impractical to update it while in college (since I'll only live in the
same place for a short time). Please let me know if there is anything
else I need to do.

Thank You
Charles

[Dignam]

You can get a fax # send faxes for free @ efax.com.

[The Funky Llama]

yo dawg,

make them gif files.

[NU Star]

[ QUOTE ]
yo dawg,

make them gif files.

[/ QUOTE ]

That makes them bigger, bastard.

[NU Star]

[ QUOTE ]
You can get a fax # send faxes for free @ efax.com.

[/ QUOTE ]

I'll fax if I have to, but they said they preferred e-mail. I really don't see how I can get a full page scan smaller than 100kb.

[tagtastic]

lol something's very broken if they can't accept 100kb jpgs.. I sent in my address stuff to FTP a couple months ago and my files were far larger than that (probably >1mb, I don't remember).

[NU Star]

[censored] I HATE FULLTILT:

Seriously...100kb jpegs are too big???


Hello Charles,

Thank you for contacting Full Tilt Poker Support.

As previously stated, our system generally truncates files after a
certain file size. This caused half of your document to be cut off,
therefore, making it illegible.

Please keep in mind that you may also do this by using a digital camera
and uploading the image to your computer. If you do choose this method,
please be sure that the flash is not in a position to compromise the
quality of the photo.

If you choose to fax, please take advantage of the contrast setting most
fax machines have. Setting the contrast higher generally diminishes the
darkness of the photo which results in a lighter and clearer photo when
faxed.

Once again, you may e-mail us a scanned copy of your information or fax
these documents to 1-877-TILT-FAX (1-877-845-8329); however, we highly
recommend emailing in scanned copies, as we have a much higher success
rate receiving documents in this way. Remember to once again include the
reason why you're sending in your ID, your Full Tilt Poker player ID,
and your real name on the fax to expedite the processing of your
documents.

We most definitely appreciate your patience and understanding during
this time, and we look forward to hearing back from you.

Regards,

Loreen
Full Tilt Poker Support

[bkkdude]

i heard a rumour that ultimate bet support is taking over the back office operations of full tilt.............lol.

[LeapFrog]

[ QUOTE ]

Seriously...100kb jpegs are too big???


[/ QUOTE ]

Thats simply ridiculous... I am always amazed at how a company that pulls down as much as they do per month can screw up something so simple. Is it really going to affect their day to day business if attachments are upped to 500k? Less complaints and higher quality scans, seems like a no brainer.