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Winward troubles
Dear readers,
I hope this is the right forum, if not, please move this topic. I signed up at Winward because of the nice bonus they offered. I wish I never did, and I hope this can serve as a warning to others. If you have any contacts, I would really appreciate any help. Well, here is my story on Winward [img]/images/graemlins/mad.gif[/img] On Saturday the 5th of May, I signed up for the $500 bonus they promote. When I tried to log in for the first time, my account was disabled. Figuring some security, I contacted Live Support. They apologized for the trouble, enabled my account and gave me $10. I deposited $500 and went to check if the bonus was added. It said that I had an "unqualified bonus" of $ 500 [img]/images/graemlins/confused.gif[/img] I contacted Live Support again, and the problem was fixed via e-mail. Time to start playing... I played BJ and kept track of my wagers. At the right time, the bonus was added to my available funds, so I could up the ante a bit. After playing enough during 2 days, I was up $500, for a total available fund of $1500 (of which $500 was sticky). Just to make sure, I contacted Live Support, and asked if I had met the WR just in case I wanted to cash out a bit. She told me "I'd better contact the accounting department on that". Because of the time difference, I couldn't at the moment and left it to that. On Tuesday the 8th, I tried to log in for some more BJ-action, only to find my account was disabled. Stunned, I contacted Live Support. All she could tell my that my account was closed by Management Decision and my initial deposit would be refunded :eek2: So apparently they don't like winners and just take away any profits like that?? I had to send an e-mail to 'johan@winwardcasino.com' for further explanation. Of course, I did immediately. Although they advertise with a "24hr response time", I did not receive any word. So I contacted Fred from Live Support (transcript below). Basically, he tells me it's no use in trying to contact them because the decision was final. This means they lure you in with juicy bonusses, but when you win and have the nerve to merely inform about a withdrawal, they'll void your winnings, close your account, ignore you. For now, I can only hope to get my deposit back but I won't know untill next monday/payday. If I get any answer to why, I'll report back. I'll also send this to aka23 and others for their consideration. They will probably label me as a bonus abuser (even tho I haven't cashed out a single dime). Great way to treat customers. My opinion: ROGUE and avoid. Quote:
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#2
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Re: Winward troubles
bump.
i just searched for 'winward' becuase i have had to write off $500 i deposited (whilst drunk). i then couldnt withdraw it becuase i had to then play 15x my deposit till i could withdraw as i had been given a bonus. i said i just wanted the money back, no bonus, they said this was not possible. avoid. |
#3
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Re: Winward troubles
This is bad... contact your affiliate he might offer more help, have you played at all? You just have to keep trying, tell them you don't like the software, your favorite game isn't there or things like that... I did this one about a year and a half ago, didn't run into much heat then but they were clearly not happy about it, now they're rogued... I wish you luck
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#4
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Re: Winward troubles
I am going to make it my mission to get my money back. Here is my chat log i just had:
Andrew: Welcome to Live Support my name is Andrew, how may I be of assistance to you? ME: Hi Andrew, I really need my money withdrawn ME: I have had it in this site for almost 3 years now ME: I have to pay dental bills ME: Could i please get a cheque sent to my home address for the $500 I deposited ME: Are you there Andrew? Andrew: In order to request a withdrawal you need to have a Neteller account. ME: I have a neteller account ME: You can keep my $100 profit ME: I just want my $500 back Andrew: You will have to contact us back in 1 1/2 hours in order to check with accounting what can be done. ME: Will do, I really need this money, I need Root Canal treatment on one of my back teeth Andrew: I see Andrew: Well contact us then to see what we can do ME: Will do, thanks for your time Andrew: You are very welcome. If you need anything else do not hesitate to contact us back, we are here to help. I'm going to get this $500 back. |
#5
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Re: Winward troubles
Wow i wont be playing there then.
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#6
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Re: Winward troubles
This should be in the zoo. More readers.
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#7
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Re: Winward troubles
So I contacted them again tonight.
Summary of chat: Becuase you have not logged into you account in the last 12 months, we have erased details of your transactions and balance, the only details we have are your name, password and creation date. I then ask them what happened to my $600 in my account We perform an annually removal inactive accounts. Contact your bank and ask for a refund. Me: but why would a bank refund me when they do not have the money, as I deposited into your casino. they then tell me they have no records of any deposits or any balance. greattttttttttt. AVOID. |
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