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#1
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lol... American Grand pulls me over (confiscates 4k)
I had a super-hard drinking night yday so Im gonna make it short:
Last year: 300$ deposit for a 300$ signup bonus. I clear it on blackjack and go on SUPER - TILT. I risk my entire funds on single hands several times and end up requesting a cashout for 1,1k. 7th of Jan : I play poker and go on SUPER - TILT, I cash out 1,900$ from FTP and deposit it at the American Grand. I also cancel the requested cashout for 1,1k. 5 minutes later: I take 3k and put it on one roulette spin. I win. Same minute I cash out 2,5k and continue to gamble (small) for the rest of it. Today I receive 2,200$ (1,900$ + 300$ , my deposits) and my account is closed down. I write an email pretty much saying that they wont get away with this. Their response: Dear Customer, Thank you for contacting the Casino Support Team. Please refrain from using threats against us, we have forwarded this matter to our fraud department to investigate. We are upset that you have decided to abuse and threaten us in our correspondance even though we have allowed you to register with us in good faith. We too would like to extend to you an opportunity to rectify and take back your threats in order that this relations also end inthe manner that it started- in good faith. Due to our respect for you, you will also be given one opportunity to do so . Please feel free to contact our 24/7 Support Team if you have any additional questions. Sincerely, Winston Casino Support Agent US Toll Free Phone: 1800 824 3175 US Toll Free Fax: 888 509 0575 UK Toll Free Phone: 0800 051 3896 yay.... what should I do? |
#2
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Re: lol... American Grand pulls me over (confiscates 4k)
I love how people threaten casinos that can just take away their money
just write a nice letter apologizing, and if they give you the runaround go to casinomeister why do people play on sketchy casinos |
#3
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Re: lol... American Grand pulls me over (confiscates 4k)
I didnt threaten them. And my money is already gone. I have contacted casinomeister already.
Cause they didnt know theyre sketchy |
#4
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Re: lol... American Grand pulls me over (confiscates 4k)
"I had a super-hard drinking night yday so Im gonna make it short:"
... "I didnt threaten them." ... "and my money is already gone" Did you go drinking "super-hard" before or after your money was gone ? Did you "not threaten" them while you were drinking "super-hard" ? |
#5
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Re: lol... American Grand pulls me over (confiscates 4k)
[ QUOTE ]
I write an email pretty much saying that they wont get away with this [/ QUOTE ] this kinda sounds like threatening there are a handful of casinos that I'm comfortable putting money in, actually probably 15 with thousands of dollars, and american grand is definitely not one of them mostly because I've never heard of them and I know about tons of casinos |
#6
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Re: lol... American Grand pulls me over (confiscates 4k)
lol... I dont find saying "you are not going to get away with this" a threat. If so, that might be because english isnt my mothertongue, I wrote them that.
I just went out drinking with my friend, when I came back I got the news. I have the mail here and I still dont find any threats. Whatever, they took my money and THEN I wrote an email. So even if this email wasnt appropriate they must accuse me of something else to justify their actions. And wtf, are you actually defending the casino? I dont care whether or not you ever heard of them. What I did might not be smart, still that doesnt make it right to confiscate 3k without ANY notification or accuse. |
#7
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Re: lol... American Grand pulls me over (confiscates 4k)
This is so obvious it shouldn't even need to be said but... ask them why they did what they did.
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#8
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Re: lol... American Grand pulls me over (confiscates 4k)
[ QUOTE ]
And wtf, are you actually defending the casino? I dont care whether or not you ever heard of them. What I did might not be smart, still that doesnt make it right to confiscate 3k without ANY notification or accuse. [/ QUOTE ] I totally agree that it's not right, and I definitely hope you get your money what I've learned, and you will if you read the forum, is that most online casinos don't like paying off people who win there the key is finding those that will pay you off with no problems when you win betfair, mansion, betsson, partycasino, will hill, intercasino, casino365, victor chandler, and MAYBE planetluck/starluck would be places that I would trust thousands of my money |
#9
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Re: lol... American Grand pulls me over (confiscates 4k)
[ QUOTE ]
I write an email pretty much saying that they wont get away with this. [/ QUOTE ] This should be about the 5th email you write in the thread. The first email should be "Hello, my account was closed, could you please explain why?" You are way way better off starting off being polite and getting an explanation, and only going off on super tilt if their explanation doesn't pass muster. I'm not saying this casino is good or I agree with what they did - but, being polite (at least to start) is the better way to go. |
#10
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Re: lol... American Grand pulls me over (confiscates 4k)
Kind of strange, were I a casino operator I'd give OP a bonus or something to keep him playing at my joint.
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