$30K Missing from Absolute Poker Account!! Help Please.

[pyedog]

$30K just went missing from my girlfriend's poker account at Absolute Poker. She hadn't played there in a month. Her balance used to be $31,623.

A week ago she requested a withdrawal of $1000 from her account via mail at midnight. At noon the next day there is a bizarre transaction in the Account History which says:

Type Amount Fee Transaction#
----- ------- --- --------
[Adjustment] -30,622.98 0.00 0

Then 5 hours later it says that the $1K withdrawal request was cancelled by agent.

Absolute did not even send an email acknowlodging any of this!!

Does anyone have any ideas how she should proceed? We are waiting on an email back from Absolute. We can't find a phone number to reach them at. Does anyone know how to contact them via phone?

My girlfriend is very panicked right now, understandably so, so any advice would be appreciated.

Does anyone know what this [Adjustment] could mean?

By the way, there hasn't been any suspicious activity on her account. And I do not even have an account there.

[jonyy6788]

really, your GF won $31k? good for her (I mean u when u play on her account)

[Shrug]

1-866-788-3005
Not sure how much help they will give you.

[Nick-Zack]

[ QUOTE ]
$30K just went missing from my girlfriend's poker account at Absolute Poker. She hadn't played there in a month. Her balance used to be $31,623.



[/ QUOTE ]

I have no idea why the money is missing but why would you leave $31K just sitting in the account for a month?

[willw9]

Why is your girlfriend better than you at poker?

[willw9]

And TBH it looks like they made some weird mistake, she requested 1k and they took all but 1k.

[pyedog]

Okay she got in contact with Absolute and apparently they seized the money because she made some large deposits without adequate playing time. This was partially due to the Neteller Canada fiasco where she needed to move money on to a few different sites she wanted to play at. But then she hasn't ended up playing at Absolute as much as expected.

So apparently if she sends them ID and a utility bill then the money will be released again.

In my opinion they handled this situation terribly though. They claimed just now that they sent her an email about it and called several times. But there was no email sent and no phone messages from Absolute.

Hopefully it all works out okay but I'm definitely not impressed with their security team.

[pyedog]

[ QUOTE ]
Why is your girlfriend better than you at poker?

[/ QUOTE ]
Yeah, that's a touchy subject. I taught her to play 25NL a couple of years ago and she has moved up in limits a lot faster than me. So now she plays 2/4 and 3/6 full time while I'm too scared to move past 1/2 in my spare time.

But hey, at least I'm winning so it's all gravy. Also I've read 10 poker books, she's read none. I study and think about the game, she does neither, plays by feel and doesn't even know basic poker math. But she never tilts.

Anyways thanks for the help guys.

And I agree with the other poster that it was stupid to leave that much money sitting in an account for a month. The Neteller fiasco really caused a lot of problems and we didn't want to get money locked up in there, so now it's locked in Absolute instead.

[pyedog]

[ QUOTE ]
And TBH it looks like they made some weird mistake, she requested 1k and they took all but 1k.

[/ QUOTE ]
Yeah I think you might be right.

Wow, how can we trust poker sites with this much money if they can make these kind of mistakes? Isn't that absurd?

Also I understand if they are skeptical and freeze the account to prevent further withdrawals or playing. But they really shouldn't just remove $30K from someone's account right? Especially without a phone call or email.

Wow, glad I don't play at that site, that's some sketchy business.

[SNGplayer24]

whats her ap name?