Ultimatebet live like a pro tournament freeroll qualifiers?

[naschburger2]

Since ultimatebet won't answer my email thought I would post this question here. I try to register and get a pop up that says "you are not a member of cardroom this tournament is designed for and doesn't let me register. The terms and conditions say it is available to all real money players. Anyone have this problem and what am I missing. thanks
ps I am a real money player but have had bonus dollars sitting there was years that have not been redeemed so play very little on ultimatebet