Collusion in SNGs at Pokerroom

[mickb70]

Hi all,

I've been playing until recently some Single table SNGs to work on my endgame and with the help of an ICM calculator. My actual game is weekly $50 MTT with about 100 runners at a local poker room and I thought it could help with that if/when I actually make it deep. Anyway two guys (or girls shouldn't presume) colluded against me. I was suspicious of there actions when we were three way and when I went out and one called all-in the very next hand with 72 the alarm bells went off. Starting checking the find player option on them for next few hours and they were sitting in the same SNG every time. Not because of multi-tabling either. Rang support and got them to admit on the phone that these players were colluding, but they would not close the players down.

Anyway I know the sites say they have "sophisticated" software to spot collusion, but this seems pretty simple to spot so why was it missed? And once alerted and acknowledged why isn't problem acted upon?

Have others experienced collusion as blatant as this at Pokerroom.com or elsewhere?

Is there safer sights or should I opt out entirely?